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Rated 4.1 out of 5 by 194 reviewers.
Rated 3.0 out of 5.0 by 服务有待提高 这家酒店位于旅游城市布法罗市区,酒店位置方便,楼下就有一家walgreens。总体来说酒店房间设施陈旧,卫生间浴缸边缘发霉 ,门口严重掉漆。更重要的是服务态度普遍不好。前台接待面无表情,缺乏其他酒店前台经常使用的服务用语,给人第一印象就不好。在餐厅晚饭的时候,我朋友拿了个butter吃,一个女服务员居然跑来说,这个不应该这样吃,而且面无表情,甚至让人怀疑带有明显的种族歧视色彩,如果不是因为赶了一天路才入住这家酒店,我们会直接投诉这个服务员或者退房走人。 July 8, 2014
Rated 5.0 out of 5.0 by Good Location My family of 5 stayed for one night. The hotel is in a very good location and the reception area was well maintained. The rooms are definitely dated but worked well for our quick stop. An interesting find was the Teddy Roosevelt Inaugural Site across the street - did not know it was there. We took the tour which was very well done and informative. Did not use the restaurant - when to Duff's for wings. It would've been great if breakfast were included in the price. July 4, 2014
Rated 4.0 out of 5.0 by Good stopover Stopped over in Buffalo on the way to Canada.Chose the hotel because familiar with US Holiday Inns and it was close to downtown.However,Amtrak train very late so ate in hotel.Nice dinner,good service and a decent pint of craft beer in the bar beforehand. Breakfast OK but waiter dropped plate of ham,fortunately on the floor rather than on me! Front desk very helpful in booking taxi to cross the border. July 3, 2014
Rated 4.0 out of 5.0 by Easy parking location. Very nice front desk employees. Employees at this property seem to strive to keep guests satisfied. Would recommend when traveling. June 30, 2014
Rated 2.0 out of 5.0 by Will not stay again I picked up a new customer in the Buffalo area and will be returning 5-6 times a year and I will not be staying here. The A/C was subpar and the room was very humid and uncomfortable. The options at your restaurant were limited, especially with beer. No Yuengling in upstate New York? There are 20 bars/restaurants/ hotels within walking distance that were better options June 30, 2014
Rated 5.0 out of 5.0 by Pleasant, accommodating staff From complementary airport runs/ 24-7, to food at their restaurant (that I'd go for if it were at home), to pleasant accommodating, English-speaking staff, to comfortable beds and bedding, TV channels -- well, this was several steps up from what I would have expected from the Holiday Inns of my youth. Great value, great people, Older property with PLENTY of on-location parking. It is a great location in town, an older property, and the experience is 5 star. My one quibble: Beds were about 3 inches taller than I like - and that is true at all of the best hotels I've stayed at. June 26, 2014
Rated 5.0 out of 5.0 by Militrary Reunion Planner The Hotel was a great location and the restaurant food was exceptional and the prices were very acceptable. The breakfasts were very good. The selections of food were good, from sandwiches to steaks and seafood. You couldn't ask for a better staff in the restaurant and the overall working staff, the housekeeping people and maintenance were always trying to do their best and do a good job. Went out of their way to make sure things were the way you wanted them to be. The banquet facilities and staff were exceptional. The banquet meals and set up decor were exceptional, perfect presentation. The best staff I have worked with in the past 11 years. The shuttle service is great, they do their best even during the road construction that was going on around the entire buffalo area. The hotel was always clean everywhere and parking was adequate even though the hotel was a total sell out. The only thing we would like to have was our room a little cooler, but we like a colder room than most people anyway. Only about 25-30 minutes from Niagara Falls and Canada. We will definitely return in the future. June 20, 2014
Rated 1.0 out of 5.0 by Very dissapointed Our room were not as clean as they looked in pictures. Bathroom was not cleaned properly since there were hairs under the toilet. Room had odor which made it hard to sleep. Rooms need updating. Service at the restaurant were horrible. Girl that served us both mornings was very rude and unfriendly. We felt like we were bothering her when we requested something. Web site should have told us we could not park at hotel during Festival which what happened to us which made our parking not free. June 19, 2014
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