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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 961 reviews
90%
Recommend This Property

Ratings Breakdown

961reviews

  • 5 Stars
    576
  • 4 Stars
    236
  • 3 Stars
    86
  • 2 Stars
    23
  • 1 Stars
    40

Beautiful Hotel

By

2017 三月 30

Ambiance and breakfast was great. Waiter was the best.

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Great location. Comfy bed.

By

2017 三月 30

Great price for the location. Comfortable bed and I liked the toiletries. The hotel was clean.

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Comfortable bed

By

2017 三月 29

platinumelite

Clean friendly staff except slow waiters in restaurants for only9 people in there but otherwise very nice

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Don't hand your debit card over early

By

2017 三月 28

club

Before you allow the receptionist to run your debit card when checking in, PLEASE make sure you are only being charged for what you really are paying for. I.E if you paid for your room ahead of time make sure it shows your room is paid, if not your whole stay and security deposit and parking fees will all be held from your account. The hotel staff will basically call you a liar for paying ahead for your reservation because it will not show your room was paid for in advance. This hotel left my family stranded in California because they didn't believe I paid for my reservation ahead of time.

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Good stay

By

2017 三月 28

platinumelite

Nice hotel in good location with a nice restaurant and good feature

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Nice

By

2017 三月 27

club

Great location, quiet with friendly staff. Rooms were clean and inviting. Will definitely stay here again.

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Very comfortable accomodations

By

2017 三月 24

club

Everything was great about my stay except you need an exterminator regularly. I neglected to notify housekeeping or the front desk about finding silverfish in the shower. Please get this under control, then everything would be perfect. Much appreciate it.

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Great location/excellent service

By

2017 三月 23

I chose this hotel because I needed an airport shuttle, which I got, plus so much more! There are wonderful restaurants and shops in walking distance of the hotel. I really wish I could have stayed longer because I didn't have time to use the hotel amenities!

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Horrible Concierge

By

2017 三月 22

I'm an avid traveler on a monthly basis, who choses the holiday Inn as my hotel of comfort. However on my recent getaway on March 18th-19th I had a very unprofessional encounter with a employee, who stated he was the manager named Mike. Upon checking out I noticed a $16.00 fee for parking that was never brought to my attention while checking in. I addressed the fee with the front desk personnel who asked for assistance from the manger Mike. His demeanor was rude and unprofessional when he approached me the "he said she said" treatment. I explained that I was never educated on the parking fee for staying guest. He replied that "he checked the cameras and Megan would have explained the details to me", however I never was assisted by any female personnel but was checked in by Matthew. Matthew only took my parking pass and asked for my make and model of my vehicle, after clearly stating "that everything would be taken care of" and where absolutely no parking fee was discussed or disclosed. Mike then proceeded to become passive aggressive stating that "he could remove the $16.00 fee on the bill so I could pay the $18.00 fee." He then explained that all individuals parking in the structure including employees must pay and explained multiple timed the sign states that. The parking structure only has general parking information with no further details on fees for staying guests, further more the comment on how Holiday Inn charges their employees to park within their own structure is ridiculous and a belittling comment made. All other hotels and restaurants have compted my parking per valet or structure parking so why would this be different. This experience is a reflection not based off a $16.00 fee but the principle of how unapologetic associates are unable to politely resolve a problem. I am sad to say I will continue my traveling and staying with another hotel due to this unpleasant experience.

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Dirty bathroom

By

2017 三月 22

club

Urine on toilet soap dish was mildew ridden holiday express is a better experience

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Great hotel

By

2017 三月 21

club

Hotel is clean and the location is great with many restaurants and bars at walking distance. Universal studios and other attractions like the la brea tar pits and the Griffith observatory are not a far drive from the hotel. My only complaint would be a lack of a continental breakfast.

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Great Place To Stay

By

2017 三月 19

Great location, service and quality for business travelers. Enjoyed our stay and got lots of work done. Will definitely be back soon.

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