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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 1109 reviews
89%
Recommend This Property

Ratings Breakdown

1109reviews

  • 5 Stars
    648
  • 4 Stars
    277
  • 3 Stars
    100
  • 2 Stars
    35
  • 1 Stars
    49

Clean room and nice garden outdoor area

By

August 16, 2017

platinumelite

Clean room and great maid service. Lobby area is clean and welcoming. Close to great restaurants, shopping and theater.

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Noisy neighbors and noisy equipment

By

August 15, 2017

Got a room on the top floor (18). Nice room with great view. There was intermittent loud and vibrating machine (generator? Motor?) that kept turning on and making noises and vibrating and then turning off. Very annoying.

But, that wasn't as annoying as the loud family next door in 1820. Not yelling or arguing. Just conversing in "outside voices" while inside. It was bad enough after 10pm on Saturday night when we got in, but, when they started again, at 6:30am on Sunday morning, it was almost too much. My wife came "this close" to banging on the connecting door to tell them that they were not at home and to speak and behave accordingly and to shut up. In the end, we chickened out. But, wow. Talk about annoying.

Each and every member of the staff with whom we had any interaction was wonderful. We will see how it goes next time we stay there.

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My first-ever stay at this facility was WONDERFUL.

By

August 15, 2017

Everyone was great. Was given an upgrade to a suite. The facility was terrific. The grounds are beautiful.

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EXCELLENT SERVICE

By

August 14, 2017

club

GREAT SERVICE ENJOYED MYSELF STAFF WAS VERY PROFESSIONAL WILL VISIT AGAIN

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Great place to rest for Universal Studios

By

August 14, 2017

This hotel was clean and affordable. The front desk staff was helpful and kind.

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Comfortable bed

By

August 13, 2017

platinumelite

Nice big hotel with a lounge, comfy beds, great customer service

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Nice Room

By

August 12, 2017

club

Room smellsnice.. great servcie.. clean room.. pool is not so amazing - very small.

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Cleanliness

By

August 11, 2017

club

This holiday in exceeded my expectation in everyway

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Love this hotel

By

August 11, 2017

club

We stayed for a concert and I always love these hotels

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Construction - Repairs at 7 AM

By

August 10, 2017

We were woken up by hammering and sawing. We called the front desk and they said they would investigate, come to find out they were doing major AC repair above us. When we checked out, the manager acted as we were lying and asked, if we called someone that morning. We let him hear the recording of the hammering and sawing. I told him to read the notes. I wouldn't have had an issue if we were informed prior and we could have asked for another room. We were on vacation and to wake up abruptly was horrible. They need to keep the hotel manager updated on the facilities. He said he wasn't informed of any construction or major repairs of this sort. The facilities associate indicated they were doing construction above us.

There was 13 of us and we all had rooms from a family function over the weekend. My sisters where on the 8th floor and slept like babies :/

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Burbank

By

August 10, 2017

club

My stay at Holiday Inn in Burbank was ok. Nothing spectacular. It's what you expect from a holiday inn clean rooms and a little expensive for the stay compare to other hotel chains. The only complains I had was it was hot it seems like the AC was not working well in the lobby and hallways. When you first walk into the room it was hot. Also, called for extra pillow to be delivered to the room which never came.

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clean room.

By

August 10, 2017

We stayed here on a trip to universal studios. All the hotels right next tithe park were very expensive. This hotel was very clean, nice staff and only a short drive to universal studios. There are a couple restaurant in walking distance to the hotel witch was very convenient.

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