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Rated 4.0 out of 5 by 171 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service and amenities Staff are well trained in what to offer clients and do so with professionalism, cleaning staff keep the rooms clean and looking fantastic. All staff are friendly and courteous and provide excpection service going above and beyond any service I have recieved at any point. I appreciated all the amenities and used them to the fullest...making my stay a relaxing one. I made statements earlier about a later check-out not being relayed to cleaning staff and parts of coffee machine were missing so I couldn't make a coffee however I know if I had asked you would have taken care of it promptly. The beds are little worn but I'm spoiled with my bed at home, I don't have any real complaints as my stay was an exceptional one. Thank you for making me feel at home away from home. March 17, 2015
Rated 5.0 out of 5.0 by feb 2015 we stayed one night and thoroughly enjoyed our time. staff were all very cheerful and full of smiling faces. a very welcome sight after driving for 3 hrs through that snowstorm. will definitely be back!!! March 12, 2015
Rated 2.0 out of 5.0 by Dated and in need of a complete "spring" cleaning We stay bi-wkly as it is a company booked room, but we have noticed that the many rooms we have stayed in on either floor are in dire need of a reno and update. Sinks and tubs are permanently marked, scratched and rust stained. Wall paper has repair patches in many places. The towels in our latest room where thread bare in places and the edges where shredding. On this particular stay we noticed that the grounds were in horrible condition. We understand that after winter there would be some left over garbage and debris. We have also mentioned this in precious reviews. BUT the massive amounts of cigarette butts littering the hotel grounds and balconies was simply disgusting. Our balcony also has a previous guests beer cans and pizza box. Unfortunately the beds in the last 3 rooms have been super hard, but the pillows are great. We also have to mention that the front desk and restaurant staff are always wonderful and very friendly! March 11, 2015
Rated 3.0 out of 5.0 by Poorly maintained and cleaned - bed was comfortable I chose this hotel over another hotel chain option close by because I'm an IHG member. I was extremely disappointed in the cleanliness and lack of maintenance at this property. I would not recommend this hotel based on the room that I was in. I have photos that I would be willing to share. I stay at Holiday Inn hotels in Barrie, Ontario twice a month and I've always been comfortable in a very clean, well maintained room. Unfortunately my visits to the Cambridge area will no longer be in a IHG hotel. March 10, 2015
Rated 5.0 out of 5.0 by Great service and friendly atmosphere The staff at this hotel were amazing. Everyone was so friendly and willing to do anything to make our stay more pleasant. The restaurant was really nice and the facilities were well taken care of. The staff here take a lot of pride in what they do! I would recommend anyone to stay here. March 10, 2015
Rated 4.0 out of 5.0 by Hockey! Hockey! Hockey! We had a pleasant stay. We liked that most of our team rooms were all in one area of the hotel rather than spread out. There was, however, one family that was on a different floor than the rest of the team which was not ideal. We would prefer a complimentary breakfast but the fact that the kids ate free was fantastic! The kids enjoyed the pool and we appreciated the fact that the kids were allowed to play in the halls around our rooms with no hassle. March 10, 2015
Rated 5.0 out of 5.0 by Nice Rooms Great Service Great service Nice clean rooms Friendly staff. Well kept March 10, 2015
Rated 5.0 out of 5.0 by Great Price! Stayed here for my daughter's hockey tournament. Staff were very friendly and helpful! March 10, 2015
  • 2015-03-29T11:27:58.112-05:00
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