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Rated 4.6 out of 5 by 300 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Carbondale, IL Excellent hotel and restaurant that's an extremely convenient place to stay in or around the Carbondale, IL, area. February 10, 2016
Rated 4.0 out of 5.0 by Comfortable bed and great service This is the only hotel I will stay at when visiting Carbondale, IL. The hotel is very clean, has a friendly staff, and the room itself was incredibly comfortable. February 10, 2016
Rated 2.0 out of 5.0 by Disappointed I usually have great experiences at holiday inn and as a platinum ihg member I visit a lot of them throughout Illinois. My company BMA Management manages Prairie Living at Chataqua and I am in Carbondale a lot. We have a rate agreement with both holiday inn and A neighboring hotel of yours in Carbondale so I have a choice as to where I stay. I decided to give holiday inn there a shot this time. Bad choice. I asked for our corporate rate upon checking in and the front desk clerk was less than helpful saying that they didn't keep track of corporate rates. I asked him to check with the manager just in case and hopefully it could be resolved by the time I checked out. Later on I asked again and was blown off as unimportant again. I don't know if the manager was ever asked or not but I know with a little research it could have been found. My question was treated with complete indifference. I don't really care to pay full rate. I do that a lot as we don't have agreements with all holiday inns however I know we do for the location in Carbondale. And I wouldn't care to pay full rate except for the discontent shown by the front desk staff. As far as the hotel the workout room equipment is outdated and the room was ok. Given the choice I will choose the neighboring hotel in Carbondale from now on based on the fact that they have a more accommodating and friendly front desk staff and a more up to date fitness center. February 7, 2016
Rated 5.0 out of 5.0 by Another good stay As usual I had a nice stay - clean and modern room and bath, friendly staff, easy check-in/out, quiet. My only complaints are the temperature control for the room (impossible to maintain a comfortable temperature) and the quality of the sheets. February 3, 2016
Rated 5.0 out of 5.0 by welcome relief to traveling on The property was immaculate and the check in staff well beyond accommodating. I found the bed to be the most comfortable I've had in any hotel. With a family we generally lean towards slightly less expensive properties but found the overall experience well worth the extra expense. February 2, 2016
Rated 2.0 out of 5.0 by Thought I was in a nonsmoking room? They must have ventilation problems. I wasn't able to sleep due to the strong smell of cigarettes that would happen about once an hour, all night long. I called the front I and asked if I was near a smoking room. I was told that only the 5th floor had smoking rooms. I was in the 3rs. I asked them to look for the source. Again, j was told it wasn't possible. Not a good nights rest. Same thing happened the second night. January 30, 2016
Rated 5.0 out of 5.0 by Clean and great service I really enjoyed my stay at the Holiday Inn. The hotel was clean and I felt very comfortable staying their. The only thing is they need comfortable mattress, but no other complaint. January 27, 2016
Rated 5.0 out of 5.0 by Comfortable Bed and good service The Hotel is one of the nicest Holiday Inn and cleanest Hotel that I ever stay at. We would stay there again however it would been nice if they would had some coffee or water down at the lobby. January 18, 2016
  • 2016-02-13 T12:17:17.825-06:00
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