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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 521 reviews
94%
Recommend This Property

Ratings Breakdown

521reviews

  • 5 Stars
    354
  • 4 Stars
    105
  • 3 Stars
    36
  • 2 Stars
    16
  • 1 Stars
    10

Nice

By

September 15, 2017

club

It was a nice and enjoyable stay. The staff greeted me with exceptional alertness. My room was comfortable and clean and spacious. It was quiet all the way through my stay. My neighbors were friendly. I always found a parking space night or day without having to drive around. My check out initial receipt was under my door the morning of check out. The cleaning service respected my "do not disturb" sign with a note to let me know if I need anything for later. The breakfast was a hallway walk away on the first floor. It's during this to and from walk were you can catch the magnificent view of the arts on the wall, flooring and ceiling, not to mention the landscaping view out the window overlooking the parking lot.

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Overnight visit

By

September 13, 2017

The staff was very friendly, the beds were very comfortable and the room service was good.

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Best stay yet

By

September 13, 2017

club

This is by far the most friendly staff at any hotel I have ever stayed at. Rooms were great and the breakfast grab and go worked perfectly for our needs. Highly recommend staying here if you are ever in Carbondale!

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Mr. G

By

September 10, 2017

platinumelite

Excellent staff. Older property, needs a bit of a remodel. Bar and restruant connected to hotel was packed every night, (indication of good food) comfortable bed with lots of pillows.

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Very freindly staff - a great place to stay.

By

September 08, 2017

club

I really liked staying here. The staff was very freindly and helpful. It is a very clean and quiet place to stay.

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Best hotel in Southern Illinois

By

September 07, 2017

platinumelite

I have stayed here for many years and I've never had a bad stay. The staff is awesome and always ready to make your stay as comfortable and carefree as they can.

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very friendly staff

By

September 01, 2017

I give this hotel a good review. think it was a little pricey due to eclipse. don't think they should have charged that high of price. lil price gouging I think. but everything was fine in hotel.

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LArge comfortable room with Jacuzzi Tub

By

August 31, 2017

Overall I was pleased with the hotel with only a few exceptions. Being it was around the time of the eclipse I am willing to let some go but bugs in the room is a major problem in my eyes. i am a Spire member and have been for several years and traditionally am treated like a king but this hotel barely took the time to even acknowledge my status. Sounds petty but it is a status earned by brand loyalty and should be at least acknowledged when checking in. While they did offer me the welcome amenities of a gift bag or points this was the only mention of my even being an IHG member. Other than that the room was huge and the tub worked perfect. They could use a love seat of some extra seating in this room as it seemed a little bare when you compare the size to the furnishings.

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Great stay

By

August 28, 2017

Just the pricing while there are activities at SIU

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Review

By

August 24, 2017

All was fine, would is this property again. The staff is fine the rooms were clean everything worked out well. I would stay here again.

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Great stay!!

By

August 24, 2017

Hotel staff very friendly and informative!!! Hotel was very clean as well as the rooms!!! Great restaurant and food !!! Thanks for a great stay!!!!!

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Satisfied

By

August 16, 2017

club

Satisfied with the hotel but the room needed some updating. The wallpaper looked a little rough.

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