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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 987 reviews
90%
Recommend This Property

Ratings Breakdown

987reviews

  • 5 Stars
    485
  • 4 Stars
    341
  • 3 Stars
    104
  • 2 Stars
    37
  • 1 Stars
    20

Wheelchair Accessability

By

May 21, 2017

This hotel gives people with disability the chance to get out and about.

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CARDIFF HOTEL

By

May 20, 2017

platinumelite

Excellent location for the city centre within walking distance of the city.Good car parking

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Great hotel in city center

By

May 20, 2017

Great hotel in city center with good views of stadium

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Bed okay room too hot.

By

May 19, 2017

Room toon hot
Breakfast okay
Okay for our needs at the time.

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Lorraine king

By

May 17, 2017

club

Very good stay
We had a fantastic stay. Staff were very helpful. Room was clean and tidy.

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Better than expected

By

May 15, 2017

club

Outstanding service from checking in to the moment we checked out.

A big shout out to Lucy and Fiona on the front desk and to Dae in the restaurant.

These three made our stay memorable. The service we received from them was outstanding. They made me feel welcome, relaxed and all three were a pleasure to deal with.

This stay was only a two night stay but I am now looking to book a three week stay here due to this.

Thank you again

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Great Service

By

May 15, 2017

club

Nice clean hotel, friendly staff, very accomodationg

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Excellent Location for City

By

May 12, 2017

The hotel is extremely convenient for sights and the city, centrally located.
My room (422) could do with a refurbishment as felt a little dated, comparable with other hotels I stay in, would like more healthy food choices on menu (more salad options on room service would not be too difficult to accommodate).
The staff were very friendly and helpful and the breakfast offering was plenty and appeared of high quality (although I did not sample the hot buffet selection).
I would return as the location was A1!

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great service, friendly staff.

By

May 11, 2017

club

When arriving, the reception made us feel very welcome and even helped by giving suggestions on transport when asked. Breakfast was good with friendly staff available at all times to help.

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Bed comfortable

By

May 11, 2017

club

Bed comfortable but room noisy windows dirty tea terrible. No herbal tea.

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Yes

By

May 10, 2017

Staff excellent, breakfast excellent bathroom a litttle cramped.

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It's nice to come home

By

May 06, 2017

thoroughly enjoyed our stay so close to everything,lots to see.The hotel was very good suited my wife and I

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