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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 573 reviews
87%
Recommend This Property

Ratings Breakdown

573reviews

  • 5 Stars
    366
  • 4 Stars
    107
  • 3 Stars
    40
  • 2 Stars
    34
  • 1 Stars
    26

Choose a different hotel

By

July 19, 2017

club

First the good. The check in staff was good, the door keys worked every time (I've stayed in places where every time we tried to get into our room we had to go back to the front desk) and the beds were comfortable. I used the free shuttle service a couple of times and they were fast and friendly to take us and pick us up.

Unfortunately, there were too many bad things for us to choose this location again unless it is a last resort. The air conditioner would constantly start and stop, making it impossible to sleep, unless it was on full blast. So, we froze, except for my teenage son who is always hot, he loved it. There was mold in the bathtub and it squeaked horribly when anyone was in the shower. When we checked in, I put down a cash deposit to avoid having to give them a credit card for incidentals. I had been traveling for 12 hours and stuck it in my bag. When I checked out, I couldn't remember where I put the receipt and was told that they didn't have a record of it and couldn't refund my money unless i produced the receipt. I've never heard of a company that takes money from a customer and doesn't keep a record of it. We ate breakfast in the restaraunt. The staff was nice, but we paid $12 a plate for a buffet that was not much better than the free ones that come in other hotels.

We will be traveling to this area frequently over the next few years and are looking for a regular place to stay, but this one is not it.

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Family Reunion Venue

By

July 18, 2017

This facility is located close to major highways which made regional connections with recreational and cultural sites easy to travel to. The suite was very clean with a low noise level. The suite was very comfortable and spacious. However, it would have been better to have an actual closet instead of racks to hang our clothes and space for storage of our luggage.

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Great location and staff

By

July 17, 2017

platinumelite

Stayed at this location a number of times. Some renovations going in now but not really an issue. Great staff!

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Bad visit

By

July 16, 2017

club

It was a aweful. Will be taking off
Company approves list

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Wheaton HI

By

July 13, 2017

club

Would not stay here again. Should have been notified of the work going on and internet not working.

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Hotel Staff

By

July 12, 2017

club

Very accommodating and easy to deal with. The Hotel was very clean and well lit. The bartenders at our convention dinner were excellent and friendly, and the wait staff very efficient and personable. The rooms were very comfortable. This is the 3rd time our Veterans Organization has held our convention at the Hotel and we are very happy with it.

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Good stay

By

July 11, 2017

club

Loved the room and the hotel only down side vacuuming at 8 am in the hallway and can hear people outside talking even though we were on the second floor.

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Comfortable room

By

July 07, 2017

club

Could have had microwaves in n rooms and complimentary breakfast

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Great location and cost

By

July 06, 2017

platinumelite

Easy to get around the area and lots of restaurants, stores etc close by. Great staff and full facilities. Current wnovations will only make this location even nicer.

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Nice comfortable hotel

By

July 06, 2017

A very nice hotel conveniently located within the area. A very good place to stay.

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Great rooms, huge pool, top notch service

By

July 05, 2017

club

Front desk service was great. Check in went smooth and felt welcoming. Rooms are nice and had everything set up and ready for our stay. The pool was huge with a hot tub attached which was huge as well! Albertos restaurant was delicious. They offered a variety of great food for both breakfast and lunch. Plus the service was outstanding!
Great job! Satisfied customer!

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Nice room

By

July 04, 2017

I thought that the Carol Stream Holiday Inn was nice. My room was comfortable and clean. The hotel is undergoing some major renovations so there was a lot of construction going on, but it didn't affect my room or experience.

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