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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 444 reviews
83%
Recommend This Property

Ratings Breakdown

444reviews

  • 5 Stars
    244
  • 4 Stars
    102
  • 3 Stars
    48
  • 2 Stars
    33
  • 1 Stars
    17

I liked it!

By

May 21, 2017

Gotta say.. Had to make very short notice plans to Casa Grande. And after reading some of the reviews I was prepared for the worst after reading about rude staff and substandard conditions for the brand.
My opinion? The staff was GREAT. I was checked in by two people who had a great attitude, super pleasant. Mariah(maybe spelt that wrong) at the lounge was very nice to me and everyone I saw her interact with.
Furthermore, I typically shy from the HI brand in favor of the HIE brand because the HI facilities seem to typically be more run down compared to the HIE. Not the case here. Theres a minor complaint(later) but for the most part its probably the nicest HI I have staid at in a long time. Another big plus, it was one of the few HI's I have stayed at that has a fridge in the room.
The breakfast was awesome.
The negatives... One. The fridge is tiny.. But I can hardly complain because in my experience HI's dont usually have them at all. Two, my big rub was there was one aspect of the place that was very outdated and easily rectified. Simply when I went to plug my phone charger in after a 18 hour day, I couldnt easily find one a socket that was near the bed since like most people these days I use my phone as my alarm. Pulling the night stand from the wall I found a spare plug on the extnesion cord feeding the alarm clock and light. But it would be much nicer to simply upgrade to more modern lights that have sockets in the base like many other IHG properties.

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Holiday Inn price and name, not quality

By

May 19, 2017

club

This hotel is falling apart, elevators, key card doors, restaurant has leak, pool, nothing worked. Service and staff were grade, but hotel should not carry the holiday inn name and price. Put some of the money you make being one of the higher priced hotels into maintenance, the building is old and needs care.

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Holiday

By

May 17, 2017

club

It was excellent and I would stay again! The ammenites were fantastic and my children even enjoyed it.

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Comfortable room and great service

By

May 15, 2017

club

Excellent quiet room, excellent pool area, execellent work out room, excellent breakfast buffet with many great tchoices. excellent TV with good cable coverage

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Disappointing stay. Rude receptionist and no shuttle as advertised.

By

May 15, 2017

platinumelite

The IHG app that I booked through showed that the hotel had a local shuttle service. On arrival in Casa Grande I called the hotel and was told they didn't have a shuttle and hadn't "for years". On departure the following morning I asked the receptionist if she could book me a taxi and she was totally disinterested and was watching a show on her phone at the front desk. Her attitude was very much that I was putting her out for asking for a taxi. The hotel itself is dated and in need of refurbishment with the rooms, in particular, looking very tired.

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Poor customer service at check-in

By

May 14, 2017

club

Please see the previous comments. The hotel stay was ok, but the front desk clerk was horrible. The dining and bar were close and not available.

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Work trip

By

May 09, 2017

club

Stayed for a month. Reasonable rate and experience

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Great rooms and customer service

By

May 07, 2017

platinumelite

I have stayed in casa grande many times over the last 8 months and the staff bends over backwards to ensure every stay is comfortable and enjoyable

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Enjoyed the stay

By

May 02, 2017

The hotel was clean and the staff was accommodating to a requested that I made as I was there for business and pleasure and need some material printed and the business center was busy they had me email it to the hotel email and printed it out for me at the front desk. every was clean and the room was comfortable and clean

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Train noise

By

May 01, 2017

club

We had a wonderful room. Beds very comfortable and plenty of pillows and room very clean. The only problem with our stay was the trains coming thru are room all night-correct windows would help this problem. The hotel, staff and breakfast were great but with the sound we will not stay at this hotel again and location was perfect for visiting my mother

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Nice

By

April 28, 2017

club

I stay at this hotel twice a year. I am always comfortable and happy to arrive and get some rest. The only downside is the location. It is a few minutes from the main area, however, it is not a deal breaker.

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Friendly staff

By

April 28, 2017

Very friendly and helpful staff.i thought I lost my phone and the staff members at the front desk were helpful. The next evening when I returned to the hotel that both asked if I had found my phone. Reminding me to setup the find my phone app.

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