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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 901 reviews
91%
Recommend This Property

Ratings Breakdown

901reviews

  • 5 Stars
    616
  • 4 Stars
    169
  • 3 Stars
    54
  • 2 Stars
    38
  • 1 Stars
    24

Awesome place to stay

By

September 19, 2017

club

Hotel was very nice. Pool was awesome. Has a bubble window by the front desk area. Very clean all the way around. Make sure you say hello the Mosa the parrot. Beds were a little firm for my taste but everyone is different. Will definitely stay here again if the opportunity arises.

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Overall great place to stay

By

September 18, 2017

People are friendly and attentive. Rooms are clean and comfortable. Restaurant menu could be better for dinner but the food is good. I stay here every time I'm in the area. Enough said.

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Offered some R

By

September 17, 2017

The entire staff is friendly and helpful... There is an awesome parrot named Mosa in the lounge and she talks to you!! The room was very clean and comfortable. I'd definitely stay here again!

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Great Hotel

By

September 15, 2017

club

We had a awesome experience here, clean rooms, clean Hotel altogether, amazing customer service, highly recommend!!!

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Best nights sleep

By

September 13, 2017

Room exceeded my expectations. Definitely will be using again

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Beautiful hotel

By

September 13, 2017

club

Clean, inviting and quiet. We were traveling for about 10 hours until we arrived at the hotel. Check in was quick and efficient and the staff extremely pleasant and professional. The room was a welcome oasis!

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Traveling through

By

September 13, 2017

club

Just traveling through on the way to destination. Thought it was pricey.

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Review for king suite

By

September 13, 2017

club

The room was great and comfortable. The price point was a bit high, given the additional taxes placed in WV. The ten dollar fee for a roll away bed was a bit much as well. Other than that, the rest of the stay was great.

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Great Service! !

By

September 13, 2017

I was greeted as a gold card member. My room was very clean and the bed was quite comfortable. I travel alot for work and I have to say I always stay where my IHG Card is accepted. This past month I went on vacation and I liked that I didn't have to pay for my rooms. Those points add up and come in handy. Every hotel that I've stayed at ,that takes the IHG card has been great.

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Great hotel staff

By

September 11, 2017

I stay at the Holiday Inn in Charleston West often and the staff is always very friendly and efficient.

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No Complimentary Breakfast

By

September 06, 2017

club

Title above explains, but this use to be provided at this hotel and no one informed us of this change in services.

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Southern charm in Charleston

By

September 04, 2017

platinumelite

While visiting Charleston I found this ultra modern hotel. The staff was very knowledgeable and polite. The room was very quiet and clean. I would definitely stay here again.

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