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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 724 reviews
90%
Recommend This Property

Ratings Breakdown

724reviews

  • 5 Stars
    490
  • 4 Stars
    133
  • 3 Stars
    47
  • 2 Stars
    32
  • 1 Stars
    22

Great service

By

March 28, 2017

club

The place was spotless even with the pool and everybody tracking water thru the hotel it was cleaned up fast like they were behind you with a mop. Everyone was friendly!!

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Not worth the time or the money

By

March 28, 2017

Upon entrance to the property it appeared very clean & lively. We had two rooms booked and the first had already checked in & made me aware of a problem. I had called on two separate occasions to ensure that we had adjoining rooms. The first was to verify the room types we would need to make this happen. The second was to make sure we were placed in the adjoining rooms as this was a condition of our stay. We decided on this location for this particular benefit. However, we were not placed in the adjoining rooms and when I asked why I was told I should of never been promised this as the room types chosen did not come adjoining. The front desk gentleman was very rude and acted like this was not a big deal. I asked for the manager's card as after a long day I was too tired to deal with it then. He gave me a reservation specialist card & said next time call her. She is not a manager at all from what I can tell. After this we ate in the onsite restaurant & were very disappointed. The appetizers came out with the main course & the food was cold-warm, but no where near hot. The food was flavorless & none of us finished our meals. For what we paid the food should have been excellent & the service fast. Our waitress left us for a good thirty minutes and we had items we needed. Not to mention the wait for the food was way longer than we ever thought. Our rooms were nice looking except for the crackers, crushed, & left under the door as soon as we walked in. I will give credit to the breakfast pancakes the next morning as those tasted great! Other than that we were all very disappointed with the experience & will never stay at this location again. We did not put in all of the planning to have it all fall apart through incompetence.

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Great staff

By

March 25, 2017

club

Hotel staff was very nice and the food was good. Very modern hotel in a great location for an excellent price.

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Comfortable, convenient, and stylish

By

March 25, 2017

club

The hotel was absolutely wonderful: tremendously comfortable bed, kitchenette stocked with anything you might need, and gorgeous common areas.


I only have one complaint about my stay. There was a misunderstanding about breakfast being included in my check-in. I ended up having breakfast charged to my room, which was standard continental breakfast fare, and paying $10 for a banana and a single-serving box of cereal.

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Baseball Weekend

By

March 23, 2017

platinumelite

Great hotel. Convenient and clean. The staff was extremely friendly very helpful. Anything we needed they were able to find a way help out.

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Great suite

By

March 23, 2017

club

Overall review was very satisfied with my stay on this trip. My room was perfect, went with a suite this time and now I will never book anything but that!!! Staff was very helpful

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Comfortable Bed, good wifi

By

March 22, 2017

club

I enjoyed staying at the Holiday Inn Hotel and Suites Charleston West. The rooms and bathrooms were very clean and tidy. The bed was extremely comfortable - I was able to sleep just fine. The wifi was very quick and reliable.

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No free breakfast

By

March 22, 2017

This hotel does not offer a complementary breakfast. Every else was good

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Clean and pet friendly

By

March 22, 2017

club

Stopped for the night to break up long trip. We have a small dog, it's not easy to find a nice pet friendly hotel.

Other than noisy guests in the hall it was a good stay. The breakfast was a breakfast buffet that you would get an any hotel, usually included in room rate. Yet it cost $10. That could definitely be improved!

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Great stay!!! Highly Recommend.

By

March 20, 2017

club

My stay at this hotel was superb. The hotel staff was courteous and friendly and they met all my needs as a disabled guest. The room was spacious, clean, and functional for my wheelchair as well.

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Business Trip

By

March 20, 2017

club

This hotel offered a great place to do business and get some rest. Was disappointed that breakfast was an extra cost, but the rate was great. The staff was extremely accommodating, even walking to the hotel next door to get some honey for my tea, holding the airport shuttle while we talked to the ticket agent and returned again to the hotel, and allowing us to stay an extra day when our plane was cancelled.

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My March Stay

By

March 19, 2017

club

My stay was comfortable, but I was disappointed to learn that my family's breakfast was not included with the rather expensive price of my room (misleading add). There are other hotels in the area that are just as nice, much cheaper, AND include breakfast.

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