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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 925 reviews
89%
Recommend This Property

Ratings Breakdown

925reviews

  • 5 Stars
    593
  • 4 Stars
    192
  • 3 Stars
    67
  • 2 Stars
    45
  • 1 Stars
    28

Pillows and Toilet

By

April 25, 2017

club

The pillows were hard (foam) and non-pliable. I could not comfortably sleep on the pillows. I requested a soft pillow. Two pillows were brought that had a crease between two hard parts of the same type hard pillow! So, I twisted and turned much of the night without a pillow and was tired and irritable much of the next day.

The toilet was the closet to the floor that I had ever sat upon, like a child's toilet. The seating was so uncomfortable that it literally left an impression in my piriformis muscle. That hurt!

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Great stay

By

April 25, 2017

club

Incredibly nice hotel in excellent location. Staff was very friendly and professional. Everyone pitched in and was ready to help. Fortunately, I didn't need much assistance because everything worked well, and I didn't have any problems. I felt very comfortable here. It was like being welcomed home. Great place to kick back and enjoy a relaxing evening after a long work day or to venture out for a night on the town. You won't be disappointed staying here.

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Great Service

By

April 24, 2017

club

The service at this hotel was outstanding, everyone was friendly and helpful, especially JJ at the front desk. The room was very clean and well serviced. Convenient parking was available on site. My only complaint is that the room was small in size with double rather than queen beds. The sink for the bath was in a nook of the bedroom and not in the bath itself. But everything else was fine, and as I note above, the service could not have been better.

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Convenient and comfortable

By

April 23, 2017

Location can not be beat if you have business downtown or just want a mini vacation. Restaurants, everything all within walking distance. Staff helpful and rooms clean and comfortable.

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less than expected

By

April 22, 2017

club

Bed is comfort and the room is clean, but the AC is really loud.

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Great location to Spectrum Center

By

April 21, 2017

club

The room should have a vanity mirror. Good hotel. Good value for the hotel and location.

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Nice Room, but price for parking on a weekend?

By

April 21, 2017

platinumelite

Charging 18.00 per day for self-park on a weekend when the garage was almost empty is not a good value.

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accessible rooms

By

April 21, 2017

thought the wife was coming with me so asked for the executive room for $25 more when booking, when she didn't, I was still able to get the regular room at the normal price. The normal rooms were still big for a hotel downtown.

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Cleanliness, Friendly staff, and great location

By

April 19, 2017

club

I had a good experience from the beginning of the travel process when I made reservations to the day I checked out, after my conference was over.

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Welcoming hotel

By

April 16, 2017

club

Amazing staff and great rooms. Business/conference related stay and they were able to accommodate the group and keep a smile on their face for the entire visit. Great food and wonderful rooms. Beds were beyond comfortable and I want one at home now !! Thank you all for a wonderful stay.

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Friendly Staff/Great location

By

April 13, 2017

club

My family and I stayed here to be close to the hornets stadium. Everything was great. Clean room, great locat ion and very friendly staff. We will definitely add this to our list for feature visits to this area. I totally recommend to anyone visiting and needing to be close to the Spectrum.

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Very bad service

By

April 11, 2017

club

Do not recommend. I encountered maintenance issues with my room. It took multiple calls and significant time to remedy. Very rude staff with no appoligies for the issue or wasting a significant amount of my time.

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