Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 712 reviews
92%
Recommend This Property

Ratings Breakdown

712reviews

  • 5 Stars
    499
  • 4 Stars
    132
  • 3 Stars
    34
  • 2 Stars
    24
  • 1 Stars
    23

Great Service

By

September 15, 2017

club

Excellent staff; customer service was great
Well-appointed and clean common areas and guest rooms
Great service and food for breakfast
Shuttle service was great for wedding
Loved the bedding and pillows
Would definitely stay here again

Read More
Read Less

Phenominal Service.

By

September 11, 2017

I work for a company that provides customer service, therefore I am conscientious when I am a recipient of this trait. I usually fret before getting to the hotel (this one or any other) because something usually happens that is inconvenient to the customer. I don’t want to sound unreasonable, as I understand things do happen, but what separates this hotel is that they correct it so the customer is satisfied and not just appeased. Sam the general manager is great. Janet, front desk Supervisor, other front desk personnel, hospitality suite during breakfast and evening hours, are all professional, polite and friendly. When they see you, you are greeted. Sam actually remembered I am having a hard time as my dad is really sick. It was thoughtful of him to ask as well as offering if there was anything he could do, to let him know. There are training seminars where you teach your staff the do’s and don’ts when dealing with customers, but in the end, you can tell the contenders from the pretenders. You have a great staff of contenders and this hotel is my home away from home.

Read More
Read Less

Great place for the busy traveler

By

September 10, 2017

club

The Holiday Inn Charlotte University is my go to hotel when I am in the Charlotte area on business. My experiece is consistently excellent. The rooms are clean and confortable. The staff is always pleasent and helpful...just what the business traveler needs.

Read More
Read Less

Good place to stay

By

September 08, 2017

This is one of the better HIEx I've stayed in recently - great location and friendly staff w/ clean quiet rooms.

Read More
Read Less

Comfortable bed and great service.

By

September 08, 2017

club

The staff was very attentive to me and my 91 year old mother in law. The moved the television from the dresser to desk so it could be eye level for her as she has vision issues. I was disappointed that there was only an outdoor pool and the weather was stormy so we could not use it. The menu options for dinner were minimal and a bit disappointing.

Read More
Read Less

ecellent stay

By

September 07, 2017

I really enjoyed my visit at the hotel. It was clean, food was excellent, staff was very friendly. Bed was very comfortable. It was a good visit.

Read More
Read Less

Relaxing

By

September 07, 2017

club

Me and my husband got married at this hotel and it was a Beautiful wedding

Read More
Read Less

Great Hotel

By

September 06, 2017

club

My stay here was excellent. Everything was nice and clean. The staff were very welcoming and friendly.

Read More
Read Less

Great stay!!

By

September 06, 2017

club

clean rooms, comfortable beds, great breakfast, and it was conveniently located to other charlotte areas. I would stay here again.

Read More
Read Less

Great place

By

September 04, 2017

club

Good place to stay and eat. Staff was great they were always so friendly and helped with my items. Room was not ready yet but they called when ready and already took my stuff to my room.

Read More
Read Less

Great staff

By

September 04, 2017

club

Welcoming staff, clean spacious rooms, excellent food

Read More
Read Less

Great staff. Beautiful smiles and personality.

By

September 02, 2017

I believe the reception staff of any hotel is crucial to any stay. The staff at this particular hotel was nice, courteous, and beautiful. I enjoyed talking with them and look forward to seeing them again. Tell them Thank You.

Read More
Read Less