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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.2

based on 658 reviews
89%
Recommend This Property

Ratings Breakdown

658reviews

  • 5 Stars
    357
  • 4 Stars
    182
  • 3 Stars
    62
  • 2 Stars
    37
  • 1 Stars
    20

Stay at Holiday Inn Charlottesville-Monticello

By

April 26, 2017

We often choose to stay at Holiday Inn because the room and customer service are always good.

Same was the case this time. My only negative would be that we had booked the room for 3 adults and 2 children. No extra charge was mentioned at the time of booking but our final bill included an extra charge for the roll away. When I mentioned this at the time of check in, the reception staff was unable to do anything about it. However, at check out, the gentleman behind the desk did remove it.

It is fine to charge for the rollaway but that should be mentioned at the time of booking.

We will definitely be staying in Holiday Inn in the future.

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Charlottesville/Monticello Holiday Inn

By

April 22, 2017

platinumelite

We loved this venue. It was a very pretty hotel - inside and out. Plus, it was located right off the highway. The staff was welcoming and very helpful. We just wish breakfast was provided - but we realize that is only done at Holiday Inn Express Hotels.

Our accommodations exceeded our expectations. Bravo!

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Nice place to stay

By

April 20, 2017

We would definitely return to this hotel. The staff were professional and personable. The service was quick and efficient. The room was very nice, comfortable and quiet.

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Great place to stay when visiting Monticello or UVA

By

April 20, 2017

We always stay at the 5th Street Holiday Inn. It is nice because it is easy to get into out of the parking lot. The remodel really freshened up the lobby.

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Smoky

By

April 20, 2017

platinumelite

The elevators are painfully slow and individuals are allowed to smoke right outside of the main entrance. This smoke also can be smelled in the rooms on the front of the building. The breakfast staff and front desk staff were excellent.

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happy stay

By

April 20, 2017

club

Good hotel, was on the road and as a reward member stopped in route

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Exceptional staff. Extremely helpful.

By

April 20, 2017

club

I had to interact with the staff more than normal and every time they were so helpful that I was totally impressed.

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Amazing experience

By

April 20, 2017

club

The staff at this hotel are extremely friendly and amazing.

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Reliable, comfortable, and conveniently located

By

April 19, 2017

platinumelite

We enjoyed out stay, and recommend it to anyone visiting the Charlottesville area.

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clean room and bed, mattress comfy, but. . .

By

April 17, 2017

club

The room was noisy--3 doors from elevator--not much sleep. Notified front desk about noise (around 9pm) and was told that the elevator is only noisy when it is moving. In the AM, no hot water in the bathroom. It would turn hot then ice cold in a few seconds. I was unable to shower. I told the front desk as I was leaving and was told that no one else had complained. (please note, no one else stayed in my room). They did not apologize or offer any adjustment for the items I reported. Rooms at this hotel are not cheap--too bad the customer service is!

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everything was great

By

April 16, 2017

Everything was a 5 star, staff, lounge, restaurant, noise level, cleanliness, lots of parking, right off highway, easy to find.

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Very helpful staff

By

April 15, 2017

The hotel was booked at the last minute for a wedding, the staff were very friendly and made me feel welcome after a travel debacle. It was also conveniently located to Panera, one of my favorite restaurants which made the night even sweeter.

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