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Rated 4.2 out of 5 by 442 reviewers.
Rated 4.0 out of 5.0 by Perfect Sleep The hotel was quiet, clean and comfortable. The beds were wonderful and overall our experience was a very positive one. June 29, 2016
Rated 5.0 out of 5.0 by Why I stay IHG branded hotels A good value for the price of the room Consistent comfort and cleanliness IHG rewards system works well for me Wherever I go there is usually an IHG facility even Central America. June 27, 2016
Rated 1.0 out of 5.0 by petes review overall not impressed with the service that was provided by the hotel and front desk June 27, 2016
Rated 4.0 out of 5.0 by Clean, efficient, good nights rest Good solid value. Stay pleasant and comfortable. Internet fine a little slow. Little disappointed that breakfast not included but no big deal. Overall good value and will stay there again. June 24, 2016
Rated 4.0 out of 5.0 by Nice Hotel The hotel was fairly new and rooms were very nice quality. Only stayed one night but would visit again going through Chattanooga. June 23, 2016
Rated 1.0 out of 5.0 by Not a good experience Walking into the hotel I had to walk through a number of people smoking at the front door. When I complained about this the fro t desk suggested I come in at another door. I wasn't welcomed as a spire member, offered the normal water and snack. Or offered a upgrade The air in the room didn't work well No one cleaned my room I didn't complain about the air or the room cleaning as I was only there for two days Overall I would not recommend or stay here again. June 23, 2016
Rated 3.0 out of 5.0 by Average Hotel I travel for work. I stayed here on business and I take after hours calls and need to be able to use the internet to do my job. The internet was abysmal. Not once did I have a connection above 1mb. I was plugged into the wall and in this day and age that is just unacceptable. I consistently found my self working later than normal instead of being able to finish work in my room. The hotel is a little more expensive per night because of the bar and restaurant. One elevator did not work and that made for a few very cramped trips to the 7th floor. On a side note there is a bar and hotel at this hotel. Because of that there is not a complimentary breakfast. In my week at this hotel every time I was in a hotel with someone they commented on how they couldn't believe they charge $9 for a breakfast buffet. This had no affect on my rating of the hotel, its just an FYI to others. June 21, 2016
Rated 1.0 out of 5.0 by Never Again! We stayed here last year for a softball tournament and it was great so when we needed a hotel for this year's tournament, we booked this hotel again. Mistake! The ladies at the front desk were rude. When I started asking questions about things they were doing that were not like any other HI we had stayed at, one of the ladies walked up and said just check her in and the demeanor of the lady checking us in changed instantly. They did not offer us our Welcome Bonus Points, which we still do not have; when we checked into our room there was only one towel and washcloth - for three people. We called for towels and after waiting 45 minutes to shower, we had to go get the towels so the rest of us could shower. The rest of the visit, they only left two towels/washcloths even though there were three people in the room. This is a full service hotel, and last year when we stayed we were given vouchers for breakfast each morning, but this year we were told that the property was under new ownership and they no longer did that. We actually looked into checking into another Holiday Inn for the remainder of our visit, but because it was a large tournament, they were all booked. Needless to say, next year we will not stay at this hotel. We always stay at HI, but have never had this bad of service. June 19, 2016
  • 2016-06-29 T23:35:14.606-05:00
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