Rated 4.2 out of 5 by 351
Rated 3.0 out of 5.0 by Doug 60444 Poor service
My wife and I stayed here for three days. The hotel was nice, but the staffing needs work.
The internet did not work for the whole stay and when asked, the front desk just said, "that's the way it works here" I'm not sure what that is???
The Business center was inop and same response from front desk. "Did you restart the computer? I guess it isn't working"
It took three days to get our Priority Club Number on our reservation. I didn't have it at check-in. The front desk person said they would look it up. Next day it wasn't there, so I provided it. The last day it still wasn't there, so I provided it again.
The third day our room wasn't made up. I went to the front desk to ask for coffee and report that the room wasn't made up and they handed me coffee.
I was polite the whole time, as was the staff. I didn't complain, just tried to resolve issues with different staff who were polite, but acted like they were not empowered to solve issues.
November 22, 2015
Rated 4.0 out of 5.0 by TTroxell Comfortable bed and friendly staff
Convenient to dining and shopping. Great for business stay.
November 16, 2015
Rated 2.0 out of 5.0 by SammiB Didn't have my room ready at designated check-in time
I arrived at the hotel 10 minutes to 4 (check in time is at 4). I was told my room was not ready. At 4 I checked back, my room was still not ready. I waited some more. Multiple parties came in after me, after 4, and were able to check-in right away. The front end manager would offer no estimated time as to when my room would be ready and did not get in any rush to satisfy my needs as a hotel guest. I waited 40 minutes to finally get my hotel room. All I was given was excuses as to why my room was not ready. I had to ask to be compensated for the fact I could not check-in at the designated check-in time. I will not be staying at this hotel location again.
November 9, 2015