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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 1159 reviews
82%
Recommend This Property

Ratings Breakdown

1159reviews

  • 5 Stars
    606
  • 4 Stars
    299
  • 3 Stars
    108
  • 2 Stars
    91
  • 1 Stars
    55

The rate does not equate to the quality

By

April 21, 2018

The location of the hotel is convenient and close to all the downtown attractions (museum, the bean, sears tower, etc) this was the only reason I decided to stay at this location. However, during check-in, I began to regret my choice of stay. There were two attendants at the front counter helping customers with their check-in when I entered the establishments. The attendant to my right completed her check in with the customer at the counter, looked at me, ignored me, and walk away. I had to wait for another 5 mins for the attendant to my left to complete checking in the customers at her counter for her to assist me. As I approached the counter I was not greeted with a "Hi/Hello" or anything of that sort, just a simple and brut "Name on the reservation and card you will be using for the stay". After checking in, all I wanted to do was just relax and take a nice bubble bath, but that "want" went down the drain after I saw how filthy the bathtub was. It had brown stains on the floor of the bed and seemed as if the tub was not cleaned. Feeling frustrated and annoyed I phoned for housekeeping/ maintenance to come take a look at it. When maintenance (David) arrived he used a washcloth to scrub the stain off, stating that the stains should have been cleaned. I really appreciate David's diligence in attempting to fix the bathtub problem but the stains were still there. With this issue, I finally asked to speak with the manager. Unbeknown to me, that first attendant who looked at me and ignored me earlier during my check-in was the manager Rene. It seems that Rene assumed I was with the gentleman who she helped earlier because of our ethnic similarity. So, I guess just because I and the older man were both of the same ethnic backgrounds she didn't feel the need to ask "If I had been helped" when I stood there for 10mins. However, Rene attempted to rectify my issues by comping my car park fees, and 1-day breakfast for 2. Let us just say Holiday Inn is not what it used to be. You would think as an IHG club member, paying the amount I did per night, and having a room that is supposed to be the "executive room" that the room would hold up to your expectations. Unfortunately, to my dismay, this stay was less of "quality" than expected.

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