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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.2

based on 333 reviews
90%
Recommend This Property

Ratings Breakdown

333reviews

  • 5 Stars
    175
  • 4 Stars
    98
  • 3 Stars
    30
  • 2 Stars
    24
  • 1 Stars
    6

Comfortable bed and great service

By

August 06, 2016

club

The room was very nice. The bed was comfortable. The staff was friendly and helpful. One thing that I did miss was Kleenex in the room. Also, there was no breakfast included while most of the other places that we stayed at included some type of breakfast. The location was easy to find and close to where we wanted to visit.

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This location is lacking!

By

August 02, 2016

Clerk & restaurant server were both very friendly, other employees not so friendly. Room was small and shower ceiling had been repaired but not completely. So there was bare ceiling with screws showing. However, shower functionality was fine. Bed was comfortable enough. No complimentary breakfast like we are used to a majority of the IHG chain. However, the worst part is that you literally have to use bug spray to keep from being eaten alive by the mosquitoes. There is a large, stagnant area of water next to the parking lot that serves as home to very a large swarm of mosquitoes. They were indoors & outdoors, so running from building to building or building to car was a must. Use of the outdoor pool was not an option. No exaggeration, when we first arrived at the hotel, people were spraying bug spray all over themselves. This is a huge medical concern that needs addressed!

As an IHG Spire Elite member, I feel like I was grossly over-charged for my rewards night redemption with 15,000. Truly disappointed & will not stay here again.

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Excellent choice when in Chinle or Canyon de Chelly

By

July 27, 2016

platinumelite

The Chinle Holiday Inn was exceptionally clean; the rooms were large and well equipped. We ate at the Inn restaurant and were very well served. We had a particularly large group of 21 in 7 rooms. Everyone was generous in helping us through the entire process. We definitely would stay there again and recommend it to others.

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Great rooms, POOR service

By

July 25, 2016

club

Front desk staff and management seem to not care. They can be difficult to talk too. However, the rooms are very comfortable and clean.
I was thoroughly surprised to see in the mornings how much detail to appearance the grounds people do to make this hotel appear clean. It's amazing.
The food is good and makes me feel welcomed.

Posted byHotelStaff
July 26, 2016
Thank you for taking the time to share your experiences during your recent stay and the kind words you spoke about the physical aspect of our property. By letting us know of these challenges you faced we will be able to better serve our guests in the future. Please accept my apologies, an we hope to see you again.
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nice place to sleep, but staff not so nice

By

July 20, 2016

club

The rooms were nice and clean, the bed was comfy, the food from the restaurant was top notch, but the staff were not very friendly.

Posted byHotelStaff
July 22, 2016
Thank you for sharing your comments on your recent stay. We do apologize for the challenges you experienced with our associates and hope that you will give us the opportunity to serve you again in the future.
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Beautiful Location

By

July 20, 2016

club

So much do at this Holiday Inn Location, friendly staff, clean rooms, all on a cozy property to enjoy alone, or with friends and family! Loved the Native American style and food in the restaurant! A special place to remember. Thanks for making my stay enjoyable Holiday Inn and staff!

Posted byHotelStaff
July 22, 2016
Thank you for your comments and staying with us. We always love hearing that the associates went above and beyond to provide great customer service. Hope to see you soon!
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Love this Hotel!

By

July 18, 2016

The Holiday Inn Canyon de Chelly is one of our favorite places. It is so convenient to Canyon de Chelly, and the staff always make us feel so welcome. We have never been treated this well at other hotels, and we travel extensively!

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Great Place to stay in Chinle

By

July 16, 2016

club

Comfortable rooms, good food, very convenient to Canyon de Chelley. Staff were very pleasant and helpful. Although we did not use the pool, it looked very inviting and was beautifully landscaped. We originally missed the registration area - it is right in the front and shares an entrance with the restuarant and gift shop.

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Visiting the Canyon

By

July 11, 2016

Best hotel in town located very close to the Canyon de Chelly National Monument entrance.

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Canyon de Chelly

By

July 10, 2016

Excellent lodging choice. Closest to the park and has a great restaurant. Clean, comfortable oasis. Beautiful pool area and grounds. Quiet and restful - highly recommend.

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Good location for Canyon De Chelly

By

July 10, 2016

club

Good location, with average price. Could use some king and queen beds rather than the double beds currently in rooms.

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Great service

By

July 09, 2016

club

Friendly employees and excellent customer service.

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