Rated 3.8 out of 5 by 114
Rated 2.0 out of 5.0 by Ajferguson5 Wouldn't stay again
Everything about this hotel was great up until our last night. There was a private party being held there, and the entire parking lot was being used up for this party. Party-goers were double parked, taking up several spots per car and even parked in the isles. We, the paying guests had to park in the neighboring parking lot and walk across to the hotel. We were there with a baseball team and had at least twelve rooms for four nights. We were not the only team to be staying there either! The staff wasn't helpful at all concerning the parking situation and said "I'm sorry, there is a private party, they won't be here the whole time." Like we had to wait until the party was over before we could return our cars to the parking lot! For this reason, I will not ever stay at this particular hotel again. I will not recommend this hotel to anyone, which is a shame, the hotel was nice. I am very disappointed in the staff and how it was handled.
July 11, 2014
Rated 5.0 out of 5.0 by Teresa630 The Staff Was Great!!
1. Needed to cancel a room when I arrived..
no problem ...no charge. the front desk took care of it!
2. bathroom floor was wet when I walked into the restroom.
no problem.... maintenance was at my door10 minutes later.
3 the hotel was sold out. the staff handled everything perfect!!
Kudos Holiday Inn! :-)
July 9, 2014
Rated 2.0 out of 5.0 by PjpAC502 July 4th River Tubing
We reserved 3 rooms all with King Beds, pull out sofa beds. In 1 room, 2 adults, 2 children under 10. 2nd. rm , 1 adult, 1 child under 10. The 3rd room, 2 adults. When I booked these rooms, I paid for all adults to have a free breakfast the next morning. Children under 10 ate a free breakfast with paying adults. No problem. Checkin was at 4:00. We arrived at 4:20, There were no rooms available nor was there a place to store our luggage. The children changed into bathing suits and we went to the pool to wait for rooms. All pool chairs were taken by a large party, so ok we sat on towels. Checked about rooms 20 mins later and 2 out of 3 were ready. 1/2 hour later, the 3rd. Room was ready. When I paid for the rooms at desk, we received our breakfast coupons for adults and children. The hotel was packed. Went to dinner off site and when we returned, the children wanted to swim in the indoor pool. We all went down to indoor pool to watch kids. It was full of rowdy kids with no parental supervision at all. They were pushing, sholving and dunking each other. Our kids got in and the next thing we knew, our 5 year old grandson, was being pushed back and under water!!! Unbelievable! Security at pool, told all the kids to calm down and left, it all started again, so we left. The next morning. We all went to breakfast. We showed our server the coupons and she promptly told us these were not good for the children because it required a paying adult. OMG!!!, I had already paid! We went around and around with her, until she went to restaurant manager and he agreed to let us all eat FREE!!! We had already paid! Horrible buffet breakfast. Not enough staff at restaurant. Dishes were stacked everywhere. Tables dirty. DO NOT EAT HERE, and I would not stay here again.
July 9, 2014