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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 639 reviews
87%
Recommend This Property

Ratings Breakdown

639reviews

  • 5 Stars
    317
  • 4 Stars
    204
  • 3 Stars
    61
  • 2 Stars
    32
  • 1 Stars
    25

Not the Normal Standard

By

April 21, 2017

Poor check in experience followed by poor restaurant service. Room in need of painting. Poor breakfast experience.

Check out was excellent

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Just your average hotel

By

April 21, 2017

club

The exterior of the hotel is in good condition and looks nice as you arrive. The reception/lobby is tastefully decorated and looks fresh. The bar/dining area is the best feature of this hotel - I like the design and the materials used in this area. Though the 2 TV's could be a tad larger. Walking to the rooms the corridors are light and airy, if a little tired in places. The biggest upset for us was the Swimming pool area - the ceiling doesn't look like it's been finished, the shower area near the solarium is rusty with missing ceiling tiles. The shower I used in the gents changing rooms swung like a pendulum as it was inadequately fixed to the wall. The Jacuzzi foamed up every time it came on. The pool itself was in good order with the water temp being reasonably warm. The biggest grievance for me was the bar prices. Sounds pernickety but £6.75 for a single gin and tonic, when I can buy the whole bottle retail for £20 is a little over the top! The excuse was it's a premium gin! The draft lager/beers were reasonably priced, though. Moral - choose your Gin carefully. Overall, a good experience. I won't let the issues around the swimming pool area put me off going again, and neither should it you.

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Had a lovely evening

By

April 20, 2017

club

Pool was busy with kids but it was Easter holidays. Food was lovely our dinner was really good. Will stay again

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Zoo and stay

By

April 19, 2017

club

Good value package for a fun day out at the zoo combined with a leisurely stop over.
Staff were friendly and helpful, the room was clean with the kids sofa bed already made up. Tea and coffee making facilities in the room. Swimming pool was a big plus for the kids.
Restaurant was good, friendly staff and a good selection of freshly cooked food, for dinner and breakfast. I would recommend this zoo package to friends.

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Great relaxing stay

By

April 17, 2017

Comfortable rooms, refurbished bathrooms with walk in shower, good swimming pool and spa. Children's play area was a good bonus. Good location, easily accessible from A12. Great breakfast

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W.A.M. van den B

By

April 16, 2017

club

See above. the overall quality was less than two years ago, when we where there for a stay.

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Business Trip

By

April 15, 2017

platinumelite

Pleasant stay for business but was not recognized as a Loyalty Member when checking in. Not the overall IHG experience you get elsewhere.

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Good sleep, mediocre breakfast

By

April 15, 2017

As usual, the accommodation and service, both room and house keeping, were of a high quality. Requests were dealt with promptly, politely and professionally.
My only qualm on this occasion was the quality of the breakfast provided. The waiting staff were good, as always, but the food had been left out too long, in my opinion. Bacon was past crisp to the point of shattering, the sausages were a bit dry and the tomatoes were also overdone.
However, this is my only complaint and does not adversely affect my overall impression after many visits to this particular hotel. The fact is that this is the only time I've felt the need to pass comment in the last 2 years of frequent use, both at this hotel and others in this chain.

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My stay at the hotel

By

April 11, 2017

club

My hotel experience was very nice but found someone's dirty clothes in the cupboard as I was looking around the room I was staying in.

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Meal Vouchers for business guests

By

April 04, 2017

The hotel overall is brilliant, I cannot praise the staff enough for their wonderful manners and thoughtfulness.

You used to do vouchers for evening meals for business guests, this was fantastic and made life so much easier, since stopping them the cost of eating at your hotel has increased significantly making it expensive for the business traveller

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Pleasure stay

By

April 02, 2017

club

Lovely weekend stay, good swimming pool and leisure club, warm and tasty English breakfast

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A happy return

By

April 01, 2017

Hotel crisp clean and very friendly. Quality of restaurant food is much higher than most Holiday Inns. Staff most welcoming. (Particularly Sian in the restaurant and Debbie on Reception). We'' be back

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