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Rated 4.3 out of 5 by 392 reviewers.
Rated 4.0 out of 5.0 by Good pillow & bed Loved the atmosphere of hotel. Restaurant/bar comfortable & friedly. July 23, 2015
Rated 2.0 out of 5.0 by unhappy traveler My friend & I stayed a full weekend here, & it was a hassle every step of the way. The parking was extremely inconvenient & DARK. The hotel was extremely close to another hotel & we had trouble going to the correct parking lot. Our key to the door timed out/didn’t work EVERY SINGLE time we left the building. So after walking far & being so confused with the way the rooms were setup we had to travel back to the front desk to get new cards. The staff was not friendly nor helpful.. they didn’t not even apologize for the issues with the keys. July 22, 2015
Rated 4.0 out of 5.0 by 环境很好,离机场很近. 环境很好,离机场很近.交通便利,停车场数量有待改善,房间舒适,就��需要更换房间,和接待人员沟通出了一段小插曲,还好最后都解决了,基本满意这次入住. July 21, 2015
Rated 5.0 out of 5.0 by last minute I checked in this as a last minute change in plans and everything was great.The staff was very pleasant and knowledgeable about everything I asked them,there was great communication and team by the staff. The room was very clean and comfortable.Keep up the good work. July 20, 2015
Rated 1.0 out of 5.0 by Extreme rudeness and charge for breakfast Out of a one week trip with five hotel stays, this is the only hotel where I was treated with extreme rudeness. Shorty after making the reservation we went to check in and the person at the desk was LeBertha. She was handling at least four separate transactions, called for help, and was told by whoever she spoke to that they were too busy to help. Even so, she had no excuse for her inhospitable behavior and the length of time it took to check in. As we neared completion of check in the other paying party in my group (we were getting two rooms) noticed that the rate we were going to be charged increased significantly on the second night. We stepped aside to check in to the issue as that wasn't what we were told when the phone reservation was made. The manager overheard our issue and looked in to it and learned that yes, the second night's rate should be the same as the first night. He then went to the other paying party in our group, "the male", and explained it to him with no acknowledgement of me. At that point, someone else was at the desk with LeBertha and she gave us our keys and kind, welcoming words (Melissa or Michelle, I think). After arriving in our room, I was thrilled to see there was a safe but it wouldn't open so I called the front desk. I recognized LeBertha's voice on the other end of the line and was told very rudely that none of the safes work and they are being removed from the rooms. How was I to know that, and was that tone in her response necessary? At the time of checkout I took my keys to the front desk and handed them to LeBertha. She looked at me and said "Did you get a bill under your door?" I said "yes," and she said "well, you're all set then". Everyone at the hotel was very kind and welcoming, with the exception of LeBertha and the chauvinistic manager. I would not stay again because of my experience with LeBertha. This is also the first Holiday Inn I've stayed at where there is a charge for breakfast. July 19, 2015
Rated 5.0 out of 5.0 by Modern comfortable room, great location, nice staff My family was greeted by a friendly, helpful and courteous staff. The rooms were comfortable and clean. We felt welcome and enjoyed our stay. July 17, 2015
Rated 5.0 out of 5.0 by Close to airport, clean rooms, good restaurant We stopped here as we had an early flight out in the morning. The rooms and hotel were spotless, the restaurant in the hotel was great (including the staff). Breakfast was included but we left before it was set out and ready to go. Also, they provide extended parking for a cheaper fee than the airport so we left our car there. Free shuttle service to and from the airport was great and quick. Would definitely stay here again. July 16, 2015
Rated 5.0 out of 5.0 by A Great Airport Stay This HI Express is in a great location, adjacent to a nice restaurant, and very conveniient to ATL. The only downside that I found is that if you need fuel for your vehicle, it is hard to find and a bit distant from the hotel. Otherwise, a great HIE. July 16, 2015
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