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Rated 4.3 out of 5 by 598 reviewers.
Rated 1.0 out of 5.0 by Never Again At This Property I have stayed at the Atlanta Airport South Holiday Inn for many nights over the last few months. While there are many staff members that are trying to do a good job representing the IHG brand, it seems that management does not provide the appropriate level of support or training. I have been a Platinum member for many-many years, however at this hotel upgrades and amenities are not applied consistently. Reserving varying levels of rooms appears to matter not. Sometimes you are given breakfast coupons, sometimes not, sometimes parking is included, sometimes not, some times breakfast includes coffee and orange juice, sometimes not ... even with the same room type reservations. Today I was refused orange juice AND coffee and was informed that only one beverage was included and if I wanted orange juice I would have to pay for it. Yesterday it was included, today not. I was informed by the desk manager that I could have breakfast coupons with future reservations if I made a more expensive ($30 more) reservation for the same room type. Thanks but I don't feel a breakfast buffet, with breakfast beverage restrictions, is worth $30 !!! As I'd had breakfast this morning before the General Manager was on site, I asked the front desk to have him call me to explain the inconsistencies in policies, and was promised he would. You guessed it. No follow up call. When I asked to see him this evening at the front desk I was told that he was home with his family and was not answering his cellphone so a voice message was left for him to please call me. Now, as seasoned traveler, I recognize that each of these deficiencies alone may seem insignificant, but a business traveler like myself, expects to know what he or she will be charged for BEFORE he makes a reservation at this property. May 26, 2016
Rated 5.0 out of 5.0 by nice hotel but not enough parking Clean, friendly and efficient, but make sure you plan on circling a few times for parking. Also they charge to park. Hotel staff is very warm and welcoming.Rooms are modern and clean. May 24, 2016
Rated 5.0 out of 5.0 by Customer Service Customer Service was outstanding. The staff made you feel welcome like you were apart of their family. Clean rooms, very comfortable. I would stay there again on my next trip. May 23, 2016
Rated 5.0 out of 5.0 by Great accomadations! I enjoyed being greeted as an IHG rewards member. They employees made me feel welcome and I felt like I was receiving special treatment being put on the "executive floor" with complimentary wifi. My bed was comfortable and the room was clean. May 23, 2016
Rated 4.0 out of 5.0 by Nice location My stay was enjoyable. I'm not a fan of the comforter blankets. I prefer to have a regular blanket. May 23, 2016
Rated 1.0 out of 5.0 by the worst experience I purchased the weekend package, because I want a weekend in Atlanta with friends coming in from Kansas. I have been in several Holiday Inn through out the country and this was clearly the worst. My weekend package included breakfast and parking for two. each day i had to argue with the front desk about breakfast coupon from some reason it didn't show their computer. Also my friend was driving in from South Carolina and she had the car and they refuse her parking we had to argue about that. On Sunday we went down for breakfast at 10:30 sign stated breakfast was for Sat - Sun 0700 - 1100 and they close at 10:30. The only people was nice was the shuttle bus drivers. FYI my bill show the weekend package and they charge me for it. will never go to this holiday again. May 23, 2016
Rated 5.0 out of 5.0 by Best Hamburger EVER Make sure to visit the restaurant and order the works hamburger! May 19, 2016
Rated 4.0 out of 5.0 by Parking lot Had a very good experience. I would recommend adding some signs to direct people to the exit of the parking area in the back. May 18, 2016
  • 2016-05-31 T12:30:15.932-05:00
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