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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 562 reviews
86%
Recommend This Property

Ratings Breakdown

562reviews

  • 5 Stars
    347
  • 4 Stars
    101
  • 3 Stars
    58
  • 2 Stars
    32
  • 1 Stars
    24

Exceeding my needs

By

March 21, 2017

club

I visit this hotel twice a year for business and have had a great experience each time throughout the years. Nice staff, comfortable room, and convenient restaurant/bar attached. I look forward to returning each year knowing that the hotel will be a pleasurable experience!

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Higher Expectiations

By

March 20, 2017

I was visiting this location for a Training/Institute - Business. I had looked up the hotel online, seen how beautiful it looked and was very excited to stay. I arrived, checked in, and headed up to my room. Upon arriving at my door I noticed my number plaque was different from everyone else, which is okay but it had me a little leery. My key card reader wasn't working properly, it took about 5 minutes of jamming my key card in and out to finally get it to work. Putting down my things I began to look around, the bathroom in general looked amazing, however the bedroom? Not so much. There was stains on the walls, one looked like a red splatter (really comforting to see when you are in a foreign city) and the others were on a different wall and they looked like scorch marks, maybe from a lamp? The heater looked like it had been bumped into a time or two. The mini fridge they had, refused to be a fridge and decided that its true purpose in life was to be a freezer. For the first 2 nights my smoke detector would periodically go off throughout the night. Which I did report and they did fix. The room service and staff was not all that great. I was a guest for 6 days and they only cleaned my room once, and it was upon request, after their cleaning I put the Do not Disturb sign back on the door so they wouldn't do it again. I was hoping they were going to just give me more towels and take out my trash (after 4 days of trash accumulation I was running out of room.) In fact I ended up having to dump my trash into a trashcan next to the elevators, which was super embarrassing. So the staff finally came to my room and I came in to find angry sticky notes plastered to everything, basically complaining about the amount of trash I had. They also moved everything that I had, my suitcase, clothes, shoes, makeup, all the way down to the chap stick next to my bed. My contact solution came up missing and I didn't ever find it before I came home. Downstairs they had an indoor pool which was very nice to wind down in. However, it wasn't that clean. Upon swimming I found pieces of artificial plants that were around the pool, wads of hair, trash that never got picked up around the pool. Over all I was not impressed, I have stayed at 2 and 3 star hotels that had better staff and rooms. I am honestly glad that I did not have to pay for the room I stayed in.

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MOCCFOA STAY

By

March 20, 2017

OVERALL STAY WAS VERY COMFORTABLE. AGAIN, THE HOUSEKEEPING STAFF WAS EXCELLENT.

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BIG TUB

By

March 13, 2017

WONDERFUL TIME; COMFORTABLE BED, BIG TUB, SLEEP WELL.

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3/8-9/17

By

March 13, 2017

club

Check in was ok. Beds were not comfortable. They seemed wore out. We were given coupons for a discount at. Offer bar. It was never open while we were there.

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Comfortable stay

By

March 12, 2017

I really enjoyed the sliding door to the outside patio with the table and chairs right outside the door.

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Friendly Staff

By

March 10, 2017

platinumelite

I always have an enjoyable stay at Holiday Inn Hotels when I travel for business or leisure.

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I really enjoyed my stay

By

March 10, 2017

club

This is a great hotel for both business and leisure an is great for those traveling with families as well. Comfortable rooms, great meeting facilities and banquets and convenient location for the traveler. I would return here.

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Outstanding experience

By

March 09, 2017

I stopped here on business. I will be returning to this hotel for vacation. It is a great location with easy access. The staff is exceptional, all very polite and courteous. Room was very clean and most of all comfortable. I had a wonderful nights sleep. I am very impressed with this hotel. I will definitely return and recommend to others traveling.

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Great Staff

By

March 09, 2017

Very accommodating and polite staff in every department. The whole hotel was clean and fresh.

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Wonderful service

By

March 08, 2017

club

EVERY staff member I came into contact with at the hotel was excellent and gave great service.

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Comfortable bed clean room

By

March 06, 2017

Fun to visit. loved the staff . can't enough about this place. convention center and staff where spot on.

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