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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 669 reviews
85%
Recommend This Property

Ratings Breakdown

669reviews

  • 5 Stars
    333
  • 4 Stars
    184
  • 3 Stars
    79
  • 2 Stars
    43
  • 1 Stars
    30

Holiday Inn Capitol Square

By

April 25, 2017

We stayed there at the end of April. Right before I arrived I called and asked if breakfast was included and they said that usually breakfast is included but since it is busy this week, a continental breakfast will cost 10 dollars per person.

The rooms smelled stale and there were very few outlets. The beds were hard as a rock and the pillows were uncomfortable.

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hotel needs an update

By

April 25, 2017

club

For the price I feel the hotel should be more up-to-date with other Holiday Inn locations.
The HVAC system is an older loud system, and if you can't see in the middle of the night you don't know what buttons you are pushing.
I thought I was turning off the fan, turns out I turned on the heat.
The lobby and bar are nice, but the first floor restroom could use an update.
The bathroom in the room looks recently redone, but the carpet and furniture in the room could use an update.

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Great location and people

By

April 24, 2017

club

Hotel staff were very friendly and helpful. The bar staff was awesome and had great people skills. I would stay at this location again.

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Don't let them put you in room over portico.

By

April 24, 2017

club

Played music all night long in speakers in portico roof.

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Comfortable and efficient

By

April 22, 2017

Checkin and checkout efficient. Were not here for leisure or business but due to locale r/t Grant Hospital. Lounge was open for late food as we were tired and hungry. Friendly staff.
If necessary would return to this hotel and recommend to others staying in the area.
The special price for family with hospital patients initiated call for reservation.

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Columbus stay

By

April 21, 2017

platinumelite

Parking should not be charged. I will not stay there again because of it.

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Peaceful Stay

By

April 21, 2017

club

I came to Columbus to celebrate a friend's 50th birthday and needed somewhere to rest until i went back home to Akron.

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Great service!

By

April 20, 2017

club

I just loved the experience and friendly staff. The room was to die for.

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Great location, service, and comfort!

By

April 20, 2017

club

Loved everything about this hotel, definitely a 5 star. The pool was beautiful and clean but the water was too cold for us. Everything else was perfect.

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Great Location

By

April 19, 2017

club

I really enjoyed the location and how all amenities that were needed were near by. The rooms were nicely sized for a family of four. Although there were many students utilizing the hotel for Skills USA, it was rather peaceful and comforting. The staff was awesome and went out of their way to help with directions and other needed information! Thank you for making our stay a welcoming experience and a cozy retreat!!

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Outstanding! 5 stars!

By

April 15, 2017

Had the pleasure of staying while I took my grandson to Cosi. Location was close and convenient, having the shuttle to take us and pick us up was a huge plus, staff extremely courteous and professional, room was super clean and comfortable. Definitely 5 stars and will recommend this hotel to everyone! I appreciate their efforts to make our stay absolutely wonderful!

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Improved stay

By

April 12, 2017

club

I've stayed at this hotel in the past and many improvements have been made and the overall friendliness was present with all stays

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