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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 796 reviews
91%
Recommend This Property

Ratings Breakdown

796reviews

  • 5 Stars
    494
  • 4 Stars
    177
  • 3 Stars
    69
  • 2 Stars
    31
  • 1 Stars
    25

Comfortable bed and poor service

By

June 22, 2017

club

With exception of one housekeeping lady in the elevator , the staff was completely ambivalent to me. Granted I was one person during college world series weekend but have never ever been treated so shabbily at a hotel especially this hotel ever!
The cost was double the usual cost due to the world series but the service was poor. They blamed being sold out for what they could do but why have the rooms if it stresses you to sell out. Perhaps get someone to manage it with a happy atmosphere as the buck does stop at the top

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Love the river view

By

June 20, 2017

I love relaxing at night and watching the river flow by. The staff are excellent.

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Comfortable asnd relaxing accomodations after driving 400 miles.

By

June 20, 2017

club

Geographically convenient to my business meetings.

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Nice hotel

By

June 20, 2017

club

Nice hotel. Great staff!! Happened to be traveling through when Omaha was hosting College World Series...room rate was almost double price quoted online! Then IHG system was down...missed out on normal perks!?!

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Reservation Problem

By

June 20, 2017

I reserved a 2 queens room and given 1 king for 2 guys. Told I could not be helped and given a cot. Very unacceptable.

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Would stay again!

By

June 19, 2017

Great Job with hospitality! Staff were trained well with interaction with guests. Attention to detail was easy to notice. Everyone had great attitudes and went out of there way to acknowledge you. The only thing I would try to work on would be training the staff to greet guest by names! This will increase your sales!!!!

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comfortable beds clean rooms

By

June 14, 2017

club

Clean, attractive and updated hotel. Nice swimming pool for the kids.

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Great hotel with great location

By

June 12, 2017

club

Nice hotel connected to a casino. All services were great. Hotel staff was friendly and a good little breakfast in the morning.

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clean room excellent staff

By

June 12, 2017

Hotel and staff great, parking a bit of a problem due to casino.

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Clean, comfortable

By

June 12, 2017

This hotel was clean and comfortable. My only complaint would be a few small, cosmetic maintenance issues that needed to be repaired. Otherwise, it was clean, quiet, and comfortable with access to many locations to eat. Good place to stay for business.

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Friendly service and clean rooms

By

June 09, 2017

club

Staff was friendly and overall clean hotel and rooms.

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Stay in council bluffs

By

June 08, 2017

Very nice place for the night. I only had to stay one night, but I was nice to be offered a free upgrade. Breakfast was fully stocked and decent. I did not like the loudness in the early morning of the cleaning staff, but other than that everything went well.

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