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Rated 3.7 out of 5 by 453 reviewers.
Rated 1.0 out of 5.0 Rude treatment from desk clerk I made this reservation on behalf of a relative who was arriving on short notice due to a death in the family. The Holiday Inn website would not allow me to make a reservation for check-in by a third party, even though I was requesting this from inside my own secure Priority Club account with credit card on file. I called the 800 number, and they agreed to make the reservation, but in order to confirm, they had to email an authorization form to me, which I had to print and fill out by hand, and then fax to the hotel. I didn't have a fax machine, and so I called the hotel desk to find a workaround, such as scanning and emailing the form. The hotel representative was rude and unaccommodating. Eventually I had to ask another relative who was staying at the same hotel to cover the bill on his credit card. This was all unacceptably complicated and bureaucratic, especially considering the circumstances of bereavement and limited time. I am a longtime Priority Club member, and I'm really not sure that I ever want to stay at any holiday inn again. July 27, 2015
Rated 2.0 out of 5.0 by Clean and comfortable room, terrible entertainment. Everything wash very clean. The bed/room was very comfortable. The television only worked about half of the time, the remote was also broken. Internet service was minimal/very slow. July 27, 2015
Rated 5.0 out of 5.0 by Close to Midway Airport, but still far enough away for Quiet. They have a good bar, and a very nice (but expensive) in-hotel restaurant, but the breakfast buffet is the same every single day. Suggestion: don't include the breakfast buffet with your room unless you are only staying for a couple of days. July 22, 2015
Rated 5.0 out of 5.0 by Great service and room I was at the hotel for a wedding. The room was great as was the service. July 22, 2015
Rated 4.0 out of 5.0 by Great location ample parking Stayed at this hotel for it location to SW Chicago businesses. Great location and easy navigation to any highway and very close to Midway Airport. Plenty of parking and well lit. Breakfast buffet was a highlight of my stay, very elegant eating area. Highly recommend this hotel. July 21, 2015
Rated 5.0 out of 5.0 by Excellent Thank you very much for the excellent service. Room was comfortable. I was very impressed by the staff. I wish I had more time to enjoy the pool. July 20, 2015
Rated 5.0 out of 5.0 by Great stay!!! Great value, comfortable room, friendly staff!!!! My family and I had a wonderful stay here. The room was quiet, comfortable, and very clean. We requested additional towels and to extend our stay an additional night - staff met our requests and were very friendly and helpful throughout our stay. We ate breakfast in the hotel each morning - food was good (better than average hotel breakfast), waitress were wonderful. This was a great stay and we will stay at this location again when we are in the area. Location was fine and close enough to downtown and other attractions that we wanted to visit, conveinent to access interstate. July 20, 2015
Rated 4.0 out of 5.0 by long time away from home the staff made the long stay pleasant for me while i was there hotel is a little dated but all in all i would stay again staff is 5 star***** July 20, 2015
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