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Rated 4.1 out of 5 by 135 reviewers.
Rated 1.0 out of 5.0 Terrible Experience Our stay at the Holiday Inn in Covington, KY was a disapointment from the beginning. We were told check in was 3:00PM on Saturday the 29th of June. Because we were part of a wedding party, we were working within a very tight time frame that day. Our party (made up of three separate rooms) called earlier in the day to see if there was a possibility of early check in to accommodate the wedding schedule. We were told that we could "absolutely not" check in early due to the fact that the hotel was completely booked on Friday night. When we arrived at the hotel around 2:45 on Saturday afternoon no rooms were available for us because they had all been given to individuals who had checked in early (this was confirmed by the less than courteous desk staff who told us we should have arrived earlier if we were on such a tight schedule). Rooms were found for all three of our parties, but we were nearly late to the ceremony and the rooms were questionably clean (towels appeared dirty, there were ants in the room, etc.) Because we were significantly crunched for time we did not have time address any of these issues with management before going to the wedding. After the reception ended the disappointment continued. We were promised by the hotel that there would be continuous shuttle service to accommodate guests staying at the hotel. After the family emerged from the reception hall we discovered that the shuttle had only made one trip to the reception center and about 50 people were left stranded at the reception site well past the time the event ended. When I called the hotel to inquire when more shuttles would be arriving, I was hung up on and did not receive an answer as to when we could expect to be picked up. When I called back, I was received rudely (again) and told that it was our fault for not informing them sooner that the shuttles were not running. Aside from the hotel not meeting obligations, logic would indicate that after the first shuttle service arrived, more taxis would be needed to get the guests back to the hotel. Needless to say, the stress of the wedding weekend was only exacerbated by the poor quality of hotel service. The only thing offered as compensation for our troubles was a free breakfast - the wedding party had already paid for a buffet breakfast for wedding guests so this accommodation was less than helpful in our situation. I'm not sure there is remedy at this point, but I wanted to be sure to alert someone to our terrible experience and stressful weekend brought on by your discourteous staff and poor accommodations. July 7, 2013
Rated 5.0 out of 5.0 by Nice Place Bed was more firm than what I like but can't please every one still a very nice place to stay. July 7, 2013
Rated 2.0 out of 5.0 by lack of communication between management and accounting I work for the US Army corps of Engineers. This requires me to travel 10 mos. out of the year, and consequently I've been a priority club platinum elite member for several years. I often have to change my reservations due to delays in completing the task in the estimated time or sometimes additional repairs are required that were not in the original scope of work. I have never in over 10 years had a problem with this until this year and only at this hotel. each time I was given a new projected date to report to the Cincinnati area I called and changed the arrival date of my reservation. After finally checking in on June 2nd , I am looking over my account online and I noticed that the hotel had charged me $134.00 on three occasions. I immediately brought this to the attention of the front desk staff. after going over the dates and conferring with the individual that had charged my account it was determined that each time I changed my reservation, a new arrival date was documented but the old date was not removed, That made it appear that it was a hole different reservation. I was assured at that time the charges would be credited back into my card account. That was on June 5th , today is July 6th and I haven't gotten any confirmation that this matter has been taken care of despite the fact that I have sent an E-MAIL to the staff at the front desk and also a contact e-mail to the priority club customer care. all I can say is if you cancel or change a reservation here be sure to get a cancelation #. You may need it. July 6, 2013
Rated 2.0 out of 5.0 by Housekeeping Non-existant Housekeeping did not service the room and the maid hung the "Do Not Disturb" sign on the door; giving the appearance that the guest mistakenly left it out. Never staying there again. July 5, 2013
Rated 1.0 out of 5.0 by Priority rewards club means nothing Made reservations months ahead to attend a rally. Have priority membership. Got stuck in a handicap room with no bathtub. Did not receive the customary refreshment bag when we checked in. Did not have sufficient staff for the event. July 3, 2013
Rated 5.0 out of 5.0 by Comfortable and convenient We enjoyed our stay and received the quality and service we've come to expect from the Holiday Inn Brands. The location was a good one, as we were able to catch the SouthBank Trolly to access other areas of Covington/Newport and Cincinnati. Bev at the bar was Super ! She handled the large crowd that we were with, with ease! July 1, 2013
Rated 5.0 out of 5.0 by Excellent staff hospitality Entire staff very friendly, went beyond average to assist with directions. Restaurant wait staff efficient. I highly recommend this hotel for all in the area to stay at. June 28, 2013
Rated 5.0 out of 5.0 by Best location and bang for your dollar Holiday Inn at the Riverfront location continues to excel with their own restaurant and bar facility. Excellent breakfast buffet every morning. Parking is so convenient. Location is ideal for any traveling plans. Very easy access to the local freeways plus you are surrounded by lots of Cincinnati eateries such as the White Castle, Skyline Chile, Frishes, Burger King, gas stations and more. The rooms are clean and comfortable. The housekeeping is outstanding and will service your room even if you leave late in the day. June 23, 2013
Rated 3.0 out of 5.0 by Shuttle Confusion The front desk was friendly but uninformed on location of bus shuttle service for baseball game. We only needed transportation ONLY to get back to hotel after game and were told that it picked up in front of stadium. After completely circling stadium after game, we saw a bus going to Newport about a block away and went there. That bus told us that the bus back to Covinglon left from the Freedom Museum which was almost a mile from where we were. It wouldn't have been a bad walk if we knew that in the first place. June 16, 2013
Rated 5.0 out of 5.0 by Comfortable room at a competitive price. My husband and I come to attend a Reds game every year for our birthdays. We like to stay within walking distance of the ballpark so we can walk around and enjoy the downtown area. This was our first year staying at the Holiday Inn Express in Covington. I think we will be staying here every year from now on. the grounds and rooms are clean and well maintained. The staff were all friendly and welcoming. We enjoyed a lovely breakfast in The Greenery the following morning which had everything one could want for breakfast, all of which was fresh and tasty. I am recommending this establishment to all who are looking for a nice place to stay. June 14, 2013
Rated 3.0 out of 5.0 by Newport Don't recommend this place. My ac didn't work properly and the rooms are old in need of reconditioning June 14, 2013
Rated 5.0 out of 5.0 by Extremely nice. Was very pleased with our 3 night stay. The staff was friendly and helpful and always had a smile. The rooms were attractive, comfortable and clean. I will be staying here again whenever I need overnight lodging in the Cincinnati area. June 8, 2013
Rated 5.0 out of 5.0 by Nice facility close to convention center I did not have any food at the hotel, but the restaurant seemed to be open long hours to accommodate their guests. My only criticism was that the air conditioner had a govenor on it that prevented me from lowering the room temperature to a comfortable temperature for me. Had to purchase a fan so that I could sleep. Beds were very comfortable and the facility was very quiet. May 26, 2013
Rated 4.0 out of 5.0 by Good Stay This property was very busy and everyroom was booked.I first thought it was not going to be a good experience.I was wrong.Great experience,I was able to relax and enjoy the eveniing. May 18, 2013
Rated 3.0 out of 5.0 by Clean and confortable room. Good location Staff at front desk was very friendly and had the documents for my chek in ready in advance. Called me by my name and gave me a discount coupon for using at restaurant. I would had like to have breakfast included. May 15, 2013
Rated 2.0 out of 5.0 by dirty, out dated Dirty & out dated hotel, not what I normally get when I stay at a Holiday Inn. The rooms on the floor I stayed were supposed to be non-smoking but you could tell right as soon as you got off the evevator they were not. I will not stay in this HolidayInn again. May 13, 2013
Rated 5.0 out of 5.0 by Good Right when I got there they gave me someone else's room but that was resolved and provided a voucher for the mistake. I also asked for a Fridge for the room and I had it within 15 mins of checking in . That was great! My only negative is that the curtains in my room did not close all the way. Being on the first floor, alone and a woman there was a thorught of safety. Also I don't like light coming through. May 10, 2013
Rated 4.0 out of 5.0 by Better than expected I first came to this hotel 3 years ago for a business trip, and my initial impression of the location made me a little dubious. It lies between the expressway and some rail lines and the area is a little run down. That said, I found my stay to be excellent; I had no problems with the neighborhood, the people I met were very personable, the hotel staff was fantastic, and I got a great night's sleep each night (no noise from the highway or rail). Since then, I've had to return to the area twice (once each year) and this hotel has been my first choice. Both subsequent times my stay has been as good as the first. My only negative (if you could call it that) is with the hotel dining. I ate there one night for dinner just before it closed. Despite the hour, the staff didn't rush my meal and the food was good (but not special--may be due to the late hour); but I didn't think it was worth the price. Similarly, the breakfast prices seemed too high for me (I'm used to staying at hotels where the breakfast is included). Fortunately, there are several fast food restaurants (McDonalds, Subway, etc) within walking distance so they were my preferred choice of dining for both breakfast and dinner. May 3, 2013
Rated 2.0 out of 5.0 by Things need fixed! The refrigerator in the room did not work. The air conditioner did not work. The cleaning staff knocked on the door at 919 am when check out was not until 11 am...just to see if we were still in the room!! NEVER AGAIN!! May 3, 2013
Rated 5.0 out of 5.0 by Great Location This is a great location with easy access to downtown Cincinnati via several bridges that are not ties into the interstate system and its heavy traffic. April 27, 2013
Rated 4.0 out of 5.0 by Front desk staff I arrived in at 6am in the morning of my stay without a reservation. I had been driving all night. the front desk man, I don't recall his name was very help in not only getting me a room but allowing for an early check in so I could rest. He left a note for the next shift front desk worker and she was equally as helpful at check in. We very much enjoyed our stay and have to say this time, it was the service alone which really made the difference. Thank you and please extend my many thanks to those two employees. Thank you again, April 17, 2013
Rated 5.0 out of 5.0 by Small Problem,But Taken Care Of I had two rooms with one of them having a small problem in the bathroom. Within minutes of reporting it to the front desk they were working to fix the situation. The manager personally checked it out to make sure it was taken care of, plus he added a couple of amenities to make up for the inconveince. Great Staff April 11, 2013
Rated 5.0 out of 5.0 Great for baseball My family was attending a night at Great American Ballpark and need a hotel with close proximity to stay. I was very pleased with this hotel and staff. Check-in was very speedy and the staff was very helpful in giving us the best choices on getting to the ballpark with 3 little ones. We also requested a crib for the room at check in and it was promptly delivered to the room. I would stay here again. April 9, 2013
Rated 5.0 out of 5.0 by First stay here Great service from everyone at the hotel. Room was clean and very well appointed with a good bed and nice flat panel TV. Bathroom is a bit small but that's with most hotels in this price range these days. Overall a great experience here! April 4, 2013
Rated 5.0 out of 5.0 by Great staff and hotel The staff here are great and very helpful. The Greenery Restaurant/Bar on-site has a limited lunch/dinner menu but their food is very good. I have stayed here multiple times and always have a great experience. April 2, 2013
Rated 3.0 out of 5.0 by Look out for hidden fees There is a $30.00 "incidentals" fee applied to your room rental that is not returned to you for 2-3 business days after check out. Also our air conditioner barely worked and house keeping was knocking on our door at 9:00 am to see if we had left. The front desk staff was very nice about this and refunded part of our stay. The hotel is near the aquarium but not as close as we expected and the room was nothing to write home about. For what I spent I expected more. Still pretty angry about the hidden $30. March 17, 2013
Rated 5.0 out of 5.0 by Margaritaville Cincinnati Bound My husband and several other friends came up to visit the new Horseshoe Casino and most importantly the new Jimmy Buffett Margaritaville Cincinnnati for my birthday weekend. My husband and I were thanked for being Priority Club Platium member. The staff was great but I wanted to especially thank Bev at the restaurant as she was extremely nice and offered suggestions for outside entertainment. I have stayed at this property previously and will definitely be a repeat customer. March 13, 2013
Rated 5.0 out of 5.0 by Highly recommended Myself and my Mother were traveling with my children. We were made to feel very safe and secure. The room was very clean and we had everthing we needed within the room. I would stay again and would highly recommend to others. March 6, 2013
Rated 5.0 out of 5.0 by Great 1Night Stay We only stayed a night but everything was good - the front desk was professional & courteous, the room was clean and comfortable, the service and food at the restaurant was great, and the kids loved the pool. We had no trouble catching taxis, but did have to walk a ways to get to the shuttle to GABP. Overall we had no complaints and will stay here next year. February 22, 2013
Rated 4.0 out of 5.0 by Good Stay Staff was very attentive. Everything here was fine. Only confusing part was it was called Cincinnati Riverfront and it's on the other side of the river in Covington. Which caught me off guard, thus needed taxi to restuarant in Cincinnait. It worked out ok though. January 16, 2013
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