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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 907 reviews
93%
Recommend This Property

Ratings Breakdown

907reviews

  • 5 Stars
    551
  • 4 Stars
    240
  • 3 Stars
    72
  • 2 Stars
    25
  • 1 Stars
    19

Would not recommend

By

November 20, 2017

As I wrote an email regarding my previous stay, and no one in the weeks' since has bothered to reply, here is a precis:

- Some team members unprofessional - not welcoming or downright rude (which is a shame as some are very good and are being let down by colleagues)

- Food very poor and overpriced. Arrived missing condiments and cold. Garlic bread soggy and pasta overcooked with a watery sauce which I think was just some tinned tomato, without any seasoning or fresh herbs

- Poor for business use - despite request of room near reception for WiFi, on both occasions I was booked into this hotel recently they ignored this request and I wasn't able to work

- No recognition of IHG reward club status (no upgrade despite availability), no mention in welcome, no automatic amenity points (had to ask for these)

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