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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 788 reviews
79%
Recommend This Property

Ratings Breakdown

788reviews

  • 5 Stars
    375
  • 4 Stars
    204
  • 3 Stars
    83
  • 2 Stars
    68
  • 1 Stars
    58

Stay

By

October 21, 2017

platinumelite

Staff friendly, unfortunately this room did not meet the standards that I've become accustomed to .
This room was noisy - thin walls and uncomfortable bed.

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Nice place to relax if you are visiting Boston

By

October 20, 2017

platinumelite

Room was cozy. Floor was quiet. Perfect for rest after day at Boston.

Breakfast was ok. Servers were very nice and helpful. Especially Noel.

Train station to South Station Boston is less than 2 miles and hotel provides shuttle so good connectivity if you are visiting Boston and want nice hotel to rest at night.

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Decent hotel

By

October 19, 2017

As a rewards member, I stay at a lot of Holiday Inns when I travel. This is the first one where the breakfast was not complimentary. It was a little overpriced for the quality of the food. If you have the time, go out to breakfast, or try a made to order meal (I got the buffet). The size of the room was standard, but there was almost no counter space in the bathroom, and only one hook for the towels. Vending machines in the lobby made snacks very convenient.

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customer service

By

October 17, 2017

club

great staff, very helpful.Provide good driving locations and food courts, and sightseeing sites.

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Great service and comfortable room and place.

By

October 11, 2017

club

Very good costumer service from the beginning to end. Me and my husband highly appreciate everything that you guys do.

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Always excellent

By

October 10, 2017

club

I have stayed at the Holiday in Dedham several times and always have a clean comfortable room and the staff are always helpful and kind.

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Great place to stay

By

October 09, 2017

Would recommend staying here! .................................

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Good!

By

October 05, 2017

club

Good hotel in the area attentive staff nice room and faciliyies

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Fantastic guest service

By

October 04, 2017

club

If you are looking for special individual service from the hotel staff, this is the place to stay. They are amazing!

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Front desk assistance

By

October 03, 2017

Kevin at front desk was able to answer all questions regarding directions to areas. Very professional.

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Fabulous Experience!

By

October 02, 2017

Staff was GREAT. Warm welcome. Willing to help. Beautiful room. Excellent services and offerings. The water with lemon in the lobby - REAL NICE TOUCH!

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Front desk was unable to provide updated statement during check out

By

September 26, 2017

Checked out on Friday morning, 9/22. Front desk was unable to provide updated statement for 3 night stay during check out. Said that statement would be emailed.

Today is Tuesday, 9/26. Still no email. IHG website activity page indicates hotel bill not available. Evidently, statement has not been uploaded to corporate yet.

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