Rated 4.3 out of 5 by 230
Rated 4.0 out of 5.0 by tm52 home away from home
we always stay here when visiting our daughter in college. We always get great service and the staff is always friendly.
August 25, 2015
Rated 5.0 out of 5.0 by AMCOA Conveniant
Stayed at this Holiday Inn back in 2013 and it was okay but I had not stayed here since, until 8/17/15 - 8/19/15.
It was easy to do the online reservation, the hotel has improved a lot since the last time we stayed here. They are in the process of remodeling but my room was clean and comfortable. The bed was great, the only thing would be great if they would give a discount to UNT
August 21, 2015
Rated 1.0 out of 5.0 by AB1615 Doesn't honor reservations
I would have given a "zero star" but that wasn't an option, so I gave them a 1 star. We stayed here several times before, and I even gave the hotel a good review in April 2015 on another travel site. I have changed my opinion and will never stay here again. We reserved a room on April 18 for August 15 for our son's move in day to the college dorm. It is a big weekend in Denton when the college students move in, and all of the hotels fill up. I made the reservation early to secure a room. I thought we were taken care of, but was wrong. When we showed up at the hotel at 5:30pm after loading up 2 cars with dorm room stuff and driving 4 hours we were told that we had been randomly chosen to lose our room because there wasn't enough rooms. The front desk staff told us that all the other hotels in town were full. They said there were rooms in nearby cities (25 minute drive without considering traffic and construction on I35.) They didn't apologize or explain why our reservation was not being honored while they were still checking in people who came in after us. We were just standing there - a nervous college freshman, 2 parents and 2 cars full of dorm supplies - while the front desk staff checked in people arriving after us. A woman behind us in line said she made her reservation 3 weeks ago and she was given a room. The manager on duty, Rose, was not helpful or even apologetic. I would suggest some more training for hotel front desk staff and management. Nobody even offered us a glass of water or a paid night at another hotel for that night. One front desk clerk said we could stay in a hotel in Lewisville and handed me the phone to pay for that new room. We had an 8am move in time for the dorm for the next day and didn't want to drive back towards Lewisville in the dead stopped traffic now, or drive back to Denton early in the morning. We wanted the hotel to be responsible and honor our reservation. It shouldn't be that hard. Overbooking during a big weekend like this when patrons have no other hotel options if you bump them is not acceptable. I will never stay at this hotel again and will not recommend it to anyone. What use is it to make a reservation just to have the hotel not hold the reservation? I'll tell you, it is no use at all. I'll stay else where during the next four years my student is in Denton.Holiday Inn has lost my business.
August 21, 2015