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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4

based on 839 reviews
82%
Recommend This Property

Ratings Breakdown

839reviews

  • 5 Stars
    437
  • 4 Stars
    186
  • 3 Stars
    91
  • 2 Stars
    69
  • 1 Stars
    56

All around satified

By

May 26, 2017

club

Great rime good service and I would use this hotel again in the future. The view was really nice as well

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Grace under fire

By

May 25, 2017

club

Denver East - Stapleton is in the midst of renovations that our convention planners were told would be finished in January. It was ongoing in May. It was inconvenient for our brief stay as some of the new furnishings were not in place in guest rooms. There was some construction noise. And we had adventure of fire alarm when construction person hit a wire....it was middle of the day, so not like we had to go down stairs in our pajamas. The good thing is we got to check out and go on our way. The staff is living in this daily. The staff is excellent and works hard to make the best of an awkward situation.

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Nice stay

By

May 25, 2017

club

Very nice two night stay. Would recommend.food was very good but a little pricey.

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Under construction

By

May 24, 2017

platinumelite

Lots of noise from contractors early in the morning bad planning renovation of 4 floors at the same time was a bad idea

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Robyn

By

May 24, 2017

Robyn was very helpful, and nice during the convention, even after a very long day.

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Overall good stay

By

May 16, 2017

club

Breakfast and lunch was great. Being woken up early in the morning by a fire alarm was horrible but understandable. Thankful it was a false alarm and nothing to actually be concerned about.

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Expected service

By

May 10, 2017

no hassle to move rooms dues to the noise on the east side of the building, the west side is a little quieter but the east. The north side would be the quitest.

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Good hotel, with friendly staff. Terrible internet

By

May 09, 2017

I recommend this hotel as rated in my review, with a few caveats. Friendly staff, good location. My major complaints are related to the internet and hotel beds. The internet was unusable during the first 2 days of my stay. The following days were better but still unreliable. I haven't slept well the last few visits here. I'm starting to think it has to do with the mattresses, which are hard.

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Front desk help was amazing

By

May 08, 2017

club

The lady at the front desk apologized because I requested a king size bed and they didn't have any available so I was compensated with some free drink tickets instead, which was nice.

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Nice Stay

By

May 06, 2017

club

Friendly staff very clean hotel with shuttle service

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Was told no

By

May 06, 2017

club

Ask to get extra chair even a folding chair so me and my other could sit out on the balcony together to watch the Colorado night and early morning view. But was told no I can not get one. I even said I pay extra I just didn't think it was safe to sit on a rolling chair with two on a balcony.

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Horrible value

By

May 06, 2017

club

They had construction going the whole time, room internet, phone and light wouldnt work, clearly a hassle to bother front desk, front desk response to our phone not working was "I don't know what to tell you"
Horrible.value for rate, unhelpful staff

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