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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.2

based on 356 reviews
91%
Recommend This Property

Ratings Breakdown

356reviews

  • 5 Stars
    181
  • 4 Stars
    119
  • 3 Stars
    31
  • 2 Stars
    12
  • 1 Stars
    13

Great hotel - and given a system issue perfect customer service

By

September 29, 2016

I do like this hotel. This Sunday the key cutting machine was down and within minutes the Manager and receptionist had let me into my room, arrived with a 'fall back' key and checked I was OK

So things do sometimes break but to have such a rapid and effective service recovery all with a smile is great.

And when things go well its a great place to stay, never mind when there are some issues to resolve.

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Great overall experience

By

September 28, 2016

My first time to Derby and I really enjoyed it. Made even better by the location of the hotel. Everything we had planned on doing (mainly shopping) was walking distance and so was a few bars which we went to in the evening.

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Excellent hotel!

By

September 21, 2016

Excellent hotel and services. Rooms were very modern and well appointed. Service was fantastic, food was very good. Only complaint is that I am over 6ft (2meters) tall and the twin beds in the room seemed very tiny to me. If I could have had a standard or queen bed my stay would have been a perfect 5-star experience.

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Derby Riverlights

By

September 21, 2016

Best Holiday Inn I have ever stayed at, so fresh and clean plus the staff were outstanding, I will certainly stay again very soon!

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Excellent

By

September 14, 2016

club

Hotel is brilliant in every way. my only flaw is the breakfast. The price is too much for what is on offer as i have had better for less however, still very nice and a great place to stay.

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Great Customer Service

By

September 13, 2016

club

The customer service was excellent during my stay. I have a dietary problem and the member of staff in the Restaurant went out of her way to accommmmodate my needs.
Usually, I am left feeling as if I am a nuisance but here I was treated with consideration and actually felt like a valued customer!

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good night in Derby

By

September 12, 2016

club

A very clean and tidy hotel offering good service in Derby. The toaster was a bit naff in the morning but otherwise breakfast was good too.

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Perfect Sunday night

By

September 06, 2016

The food at this HI is some of the best I have had anywhere. In particular the gourmet burger is fantastic.

The executive rooms are spacious and well appointed.

And the location perfect, with car parking near by which is clean and secure.

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Riverlights

By

September 06, 2016

Great business stay - Helpful staff and the food menu has been improved offering a better range of options.

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BEST STAY IN A HOTEL

By

September 01, 2016

club

HI THERE LOVE STAYING IN THIS HOTEL LOVE THE ROOMS AND BREAKFAST KNOW MOST OF THE EXCELLENT STAFF WILL BE BACK VERY SOON THANKYOU

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over night break

By

August 31, 2016

apart from slight hiccup over food bill we had a very nice stay the only problem was the car parking none on sight and we found it heavy going at our age with luggage from the nearest car park afraid we wont be back for this reason alone

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quiet place in centre of town

By

August 29, 2016

good place to stay for business and sightseeing; all services provided were of good quality

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