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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 629 reviews
82%
Recommend This Property

Ratings Breakdown

629reviews

  • 5 Stars
    313
  • 4 Stars
    162
  • 3 Stars
    81
  • 2 Stars
    41
  • 1 Stars
    32

Unable to control temperature, unreachable manager, but wonderful front desk staff

By

2017 二月 26

We were going to stay at the hotel last weekend, which a great location if you need to stay for downtown activities. It was an abnormally warm day for Des Moines for February (it was in the 70s). But the night time hour temperatures were going to reach down to the low 40s. It was chilly in our room and we quickly learned that we were not able to control the temperature in our room. We were advised that the heat in the building had been turned off. We were offered a space heater. We were not satisfied with that resolution and also felt it posed a potential safety hazard. As we headed down to the front desk, we witnessed a staff person running around with space heaters for other guests. At the front desk, we were greeted by a female employee, who was wonderful and very sympathetic. We explained that we were frustrated that we could not control the temperature in our room, we did not wish to stay the night, and requested a refund. The front desk employee attempted to get a hold of manager on duty, who had turned off his phone. The front desk employee provided us with documentation for a refund and apologized for the situation. We drove 3 hours home that night. We checked our credit card later in the week, and found a refund had not been posted. We called the hotel and spoke to the on duty manager, who checked the account, noted that we had not stayed overnight, but did not apologize for the inconvenience or for the fact we had to call to follow-up on the refund. The location is great, the front desk staff is wonderful, but we did have concerns about the temperature issues and the lack of customer service of the manager on duty.

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Room was very clean and food was awesome

By

2017 二月 25

club

Very enjoyable experience. From the time I checked in until I checked out the staff was incredible. The food was fantastic.

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great stay

By

2017 二月 24

We had a one night stay. Everything was very good. The restaurant lunch was excellent. Food was delicious and service was very good. So nice to eat at the hotel vs. driving somewhere to find a restaurant.

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GReat place to stay

By

2017 二月 24

club

Awesome Pool and the King size bed is wonderful The room was excellent lots a space however I wish the air conditioner worked and the ice machine did not work the entire time. Had to go to the next floor..........................................................................

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Clean rooms and great location

By

2017 二月 22

The rooms were clean, beds were comfortable and the staff was accommodating. We were able to walk to the Wells Fargo Arena and the shuttle brought us back after the event. It was a great place to stay

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Great!

By

2017 二月 21

club

Thanks! Great stay, atmosphere, and staff! Even with busy wrestling happening, everything went very smoothly.

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Comfortable room/ Close to Downtown Business

By

2017 二月 20

Good hotel to stay for Downtown Business.
Stayed at this hotel using a group rate which make the choice even easier.
Banquet area very nice and service very good.

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Business trip

By

2017 二月 18

club

My stay at this hotel was very accommodating. The staff was very helpful and courteous to my needs. The bar staff was very friendly. The only thing that I didn't like is that the bathrooms are extremely small, even for one person.

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Good location - bathroom is smaller than expected

By

2017 二月 18

Good location, was staying for a concert. They let us check in early which helped rather than leaving the bags in a cold car all afternoon/night.
Provided us a shuttle ride downtown, saved us Uber cost.

Didnt care for the small size of the Bathroom.
I reported the toilet was running for a very long time before heading out for the night. They said they would get on it -came back very late that night - either the repair didnt work or they never fixed it.

Shutoff the water for the night to it myself.

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Could be better...alot better

By

2017 二月 14

platinumelite

Mold in room/lodging book. Staff didn't seem to care. Gave us some extra points.

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Good Experience

By

2017 二月 11

Good Experience. Easy access to event center and downtown restaurants.

Posted byHotelStaff
2017 二月 11
Dear Bert, I am so glad you enjoyed your stay in Des Moines. Thank you for choosing our hotel for your accommodation needs in Des Moines. I hope we have the pleasure of having you as our guest again in the future. Thank you for taking the time to review your stay. Sincerely, GretchenT Marketing
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Nice, clean, and comfortable with great staff.

By

2017 二月 07

There were breakfast vouchers available at one time. It would be nice to have that again for hotel guests. Also, as a retired military veteran, it would be nice to recognize military discount. I do believe, however, that I will receive a bit of a discount on an upcoming stay that I recently booked. Thank you for allowing this input and your hospitality. Best Regards!

Posted byHotelStaff
2017 二月 08
Dear Scott, Thank you so much for your review. I have great news for you! We do have a military rate that does include breakfast. Guests just have to present a military ID. Please don't hesitate to contact us directly if you would like assistance making future reservations. We look forward to your return visits. Thank you for your business and your review. Sincerely, GretchenT Marketing
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