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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 803 reviews
83%
Recommend This Property

Ratings Breakdown

803reviews

  • 5 Stars
    422
  • 4 Stars
    196
  • 3 Stars
    95
  • 2 Stars
    50
  • 1 Stars
    40

High Quality

By

October 19, 2017

club

Quiet place near the hospital. Unlike most hotels, windows actually open to let in fresh air. Slept like a rock. Great breakfast, but you have to pay for it.
Friendly staff, clean room.

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Hospitable Staff Helpful and Accommodating

By

October 17, 2017

club

I stayed over the Des Moines Marathon weekend and was pleasantly surprised by my experience. I ended up at the Holiday Inn due to a mix up and worried about being farther than I wanted from the start/finish, but I needn't have worried. A shuttle service worked efficiently and my request for a late check-out so I could shower after the race was accommodated. The room was clean, which is my biggest concern, and comfortable. The TV was a little difficult to operate and kept going out in the bad weather, and Internet service was spotty, but these were not big concerns for me, and it was unusually rainy and windy. I would return and recommend this hotel to others.

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No AC and poor customer service

By

October 16, 2017

This was our worst experience at an IHG hotel. The staff were rude and unaccomodating and we were not able to get a good nights sleep between the highway noise coming from a window that needed replaced or resealed, the internal hotel noise of a pipe every 90 seconds, and the AC that was not operating. We tried to address these issues with the staff (namely the AC) and were told that the unit would not be operating during our second night stay either, and to just turn it off and open the window. When we pushed that that wouldn’t work due to allergies and the highway noise, we were told to just check out and that we wouldn’t be charged for the 2nd night stay (but we WERE charged for the 1st. They were unwilling to do anything to help us get a better nights sleep. IHG made sure we were taken care of elsewhere.
I absolutely would not recommend this hotel to anyone - It costs a little more to stay elsewhere in downtown Des Moines, but it’s totally worth it.

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Courteous staff

By

October 15, 2017

club

From booking, to checking in and checking out - everyone was helpful and kind and courteous. The room was clean and comfortable and I enjoyed my stay! I appreciated the veterans discount that was applied to my stay!

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Clean and comfortable

By

October 15, 2017

club

Excellent facility. Clean and comfortable room. I would certainly stay here again,

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Comfortable bed.

By

October 15, 2017

club

My wife and I were driving back home to Michigan from Reno and decided to stay Somewhere in Iowa for the night before driving home. We love staying at the Holliday Inn's because the beds and the services are very consistent.

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Good hotel stay

By

October 13, 2017

club

This was a nice motel easy access to On and Off I 235 and other Mercy area and to the Elks Homes.

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Comfortable bed

By

October 13, 2017

club

It would have been nice to have a gathering place for
all our family to get together - we had relatives from
AZ, TX, IL, etc.

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Road Noise

By

October 12, 2017

club

When booking make sure to ask for a room away from the interstate or on higher floors. We were on the 1st floor and it was bad!

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great hotel

By

October 11, 2017

club

hotel and most staff were great. bar and food need work.

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Comfortable bed and great service.

By

October 10, 2017

club

great pillows choices! Nice room. Will return next time we are back for our sport event.

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Convenient and comfortable stay

By

October 09, 2017

Considering the location near the Events Center, this hotel was excellent in terms of convenience, comfort and price.

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