Rated 4.3 out of 5 by 244
Rated 2.0 out of 5.0 by robchris Highly Disappointed!!
Having recently stayed a few times in Holiday Inn Expresses, my opinion of the Holiday Inn and IHG names has improved dramatically this year to the point that I passed up bigger names multiple times and became a Platinum Elite member with IHG.
This stay, however, was different. The Room was tiny and dingy, the furniture (specifically the dresser/TV stand) was damaged and ugly. The television was postage stamp sized (and I am used to watching shows on my computer screen, so my expectations aren't high!). The decor and lighting were old, dark, and dreary. The tub and shower area were brown and stained. The tub itself had about a two foot long crack in the floor and the floor of the tub felt spongy. The last morning there I saw ants on the floor of the bathroom. When I first checked in the front desk staff did recognize my Platinum Elite Status and offered me a welcome gift or points. I opted for the points which I never received. To be fair, I will say that the bed and pillows were comfortable and the window dressing allowed to darken the room for sleep. I was on the parking lot side of the hotel, so my room was fairly quiet, but others from my group who were on the freeway side said that the noise made it hard for them to sleep. Overall, it felt like I was staying in a cheap roadside MOTEL and not the nice, clean HOTELS I have come to expect from IHG. I hope my future experiences with IHG properties are more on par with my past experiences so I do not have to go back to using bigger name higher priced hotels!
November 17, 2015
Rated 5.0 out of 5.0 by PalmPC Excellent service
Nice quiet hotel with easy freeway access, close to many restaurant choices, yet next to a business park for added quietness at night. Quality of the hotel is as expect with any other Holiday Inn, but service is top notch. Very friendly front desk and waiter staff.
November 11, 2015
Rated 3.0 out of 5.0 by Hikon Mixed experience
The Hotel is close to very busy streets. The rooms facing the Highway are very loud, so was very hard to get sleep. First day no other room was available. Changed the room to the back side of the Hotel, where it was much better.
November 10, 2015