Rated 3.8 out of 5 by 98
Rated 5.0 out of 5.0 by Rob41713 Excellent staff
We had better service than we expected, the staff was very professional, very friendly and extra attentive, would immediately go out of their way to attend to our needs. From the front desk to the gym and spa attendant, not to mention housekeeping, who were always looking for opportunities to provide us with their best service.
It is an old facility, but very comfortable, very accessible to one of the main Downtown areas on Al Rigga Rd. we felt very safe, and comfortable there as we were on our 10 day 25th wedding anniversary vacation, it was the perfect location. Our stay was completely without complications.
Thank you staff of Holiday Inn Dubai Downtown.
May 1, 2013
Rated 5.0 out of 5.0 by DaveW5 Staff provide great service
Staff allowed us to store our luggage in hotel while we went on an overnight safari.
They accomodated us when we arrive early the next day before the allowable check in time
I would recommend this hotel to my friends and relatives
April 26, 2013
Rated 4.0 out of 5.0 by Samimi Experience the comfort and relaxation in heart of Dubai
I have really enjoied about the warm and polite Hotel stuffs and the level of respect which I received during my 6 days stay.
April 19, 2013
Rated 4.0 out of 5.0 by stuart71 downtown cafe
First time in Dubai. I enjoyed my overall stay at the Holiday Inn, specifically the Downtown cafe , on my arrival i experienced issues with my phone. The gentleman who runs the cafe ( Ayham) , went out of his way to help me . Within 2 hours i had a phone that worked and was able to communicate locally for the rest of my trip .
It was a great experience and that will always bring me back to the Holiday Inn , Al rigga.
April 19, 2013
Rated 3.0 out of 5.0 by Traveller787878 Fast business stop
Very old property that need lot of renovation.
Staff tried their best in the recognition of my Platinum status with upgrade, free internet, free breakfast and dinner.
But to be fair, it is a very old hotel with weak location. I was surprised to see a holiday inn which is really very old.
April 1, 2013
Rated 1.0 out of 5.0 by jamesb40 Not a good experience
No where do I start with this. firstly I do have to say that the staff on arrival were very pleasant so I do have to give them credit for that. It also helped that the hotel is close to the airport. However things went down hill from there.
Firstly there is the nightclub which is on every single night on the first floor. I was on the fifth floor and was able to clearly hear it every single night of my seven night stay. It went on to 3 am every night. I was on business and needed to get up early each day, needless to say it was not a good start. I did mention it to the staff as I checked out as a suggestion that they turn it down but just received a polite laugh in reply.
The whole hotel needs a good refurb. It is dated and the bars are less than welcoming. Indeed one night in the bar by reception which is extremely brightly lit, someone was sick right up against the bar and floor due to excessive alcohol. Not great to watch and the bar person was very slow to attend to it. I left the bar in disgust.
The surrounds of the pool for drainage had numerous cracks and need to sorted.
The bar on the roof is quite nice at night but one of the waitresses was extremely pushy. My friend only wanted a coke and she asked him numerous times if he would prefer a beer. He only wanted coke, it was pretty clear and therefore no need to ask 3 or 4 times about beer before taking his order.
Two of my colleagues ordered spaghetti bolognese one evening at the rooftop bar and were far from impressed.
Clearly looking at the other comments on trip advisor, I am not the only one to have complaints.
March 12, 2013
Rated 5.0 out of 5.0 by MonyKono Enjoy Dubai in this Hotel
Starting from bell man till restaurant and rooms all were very helpful and smiling also give me all information about trips and about DUBAI.
I speak good english but no one speak Russian, will be good for hotel to hire people speak many language as I saw a lot of Russian guests, but I am lucky to speak english so I enjoyed.
bed is very comfortable and clean with good cover. Breakfast is good and have all type of eggs. bathroom very clean but looks very old, have disco nice and good atmosphere
February 26, 2013
Rated 5.0 out of 5.0 by Hali bed and location
was amazed with excellent central locations.
we were able to work to the Deira city centre, Gold souk, Riff mall and Ghurairri complex.
very relation beds
February 11, 2013
Rated 4.0 out of 5.0 by mazated great sundeck
good position for siteseeing. friendly staff and well run.
February 7, 2013
Rated 3.0 out of 5.0 by Romuald Not Up To Usual Standard
I have stayed many times at Holiday Inn Downtown Dubai but this recent stay was not up to the usual standard. I appreciated being greeted as a Gold membefr and being told "a special room is prepared for you." I appreciated the free wifi and complimentary breakfast.
But the room while comfortable as always lacked:
> bathroom floor mat
> no shower cap.....box was empty
>no face cloth
> no pen or pencil with notepaper.
While the hotel has a safe deposit facility in the reception area there is no in room safe which many Holiday Inns now have as standard in the room.
Above being said, I will still return.
February 4, 2013
Rated 2.0 out of 5.0 by SadlyDisappointed We had looked forward to our stay, but unfortunately won't be returning!
I am sorry, but I must inform you that our experience staying at Holiday Inn Downtown Dubai was not great.
Firstly, we arrived very late in the afternoon (3:00pm) and still had to wait until our room was ready. We did not get into our room until 3:45pm, which was very late in the day. We were kept awake until 3:00am due to the loud 'thump thump' of music. We mentioned it when checking out, and were told there was a private party taking place on the first floor #it must have been very loud, as we were staying on the fifth floor!#.
After going out on Friday night, we were waiting to drive into the carpark #there was another car turning around#. As we waited, we were nearly hit by a red four-wheel drive jeep-type vehicle which pushed in ahead of us. We were very disappointed to discover that it was being driven by somebody who worked at the hotel!! Our car was parked in a hotel carpark, but when we went to leave we found that a sticky substance had been dripping all over it. Unfortunately the security staff didn't seem at all concerned.
All in all, we were very disappointed with our stay. Considering the price, it was not value for money.
January 31, 2013
Rated 4.0 out of 5.0 by Julianb Dubai break
A brief break in Dubai staying at Al Rigga Holiday Inn, which was clean compfortable and convienient,
January 24, 2013
Rated 5.0 out of 5.0 by Billifc My Home in the Middle East
I always look forward to my stops at Holiday Inn Dubai. I know when my taxi pulls up I will be greeted and well cared for during my whole stay. My check in is always ready when I enter and my room is ready. The complete staff goes out of their way to make you feel comfortable and welcome. The food is great and you can also walk to many restaurants in the area, convenient store across the street to stock the room with snacks or drinks. TV has a good selection of channels and the internet works very well. Easy and cheap taxi service to the airport and shopping. I highly recommend you consider staying here.
January 24, 2013
Rated 5.0 out of 5.0 by Jim456 Letter of Appreciation
I would like to recommend Rainia as an excellent employee of the Downtown Dubai Holiday Inn.
I have stayed in your establishment several times now and i find Rainia always smiling and most helpful each time. My last stay there was some controversy due to a booking mistake by my business travel representative. Rainia was patient and supportive and was able to cut thru the red tape and get me comfortably situated. I would just like to say Thank you.
January 16, 2013
Rated 1.0 out of 5.0 by Amysi Terrible stay
We only stayed one night but in that time the following happened:
Air con broke and maintenance team had to attend 3 times
Got stuck in the lift
Nightclub in the hotel booming until 3am
Never stay in this hotel!
Oh and it's listed as "downtown Dubai" but it's not - it's in deria
January 14, 2013
Rated 4.0 out of 5.0 by honey123 good stuff but need more recognition for priority club member
i stayed there for 3nights ,the room as good in the 5th floor
although i asked for upgrade but they let me 2nights till they told me( at my last night ) i can upgrade.
i asked for late check out and they was polite and give me 5pm check out
one last thing , the swiming pool was dirty
January 8, 2013
Rated 3.0 out of 5.0 by meee1 What is DO NOT DISTURB?
The staff does not know what Do Not Disturb means. The sign is on the door and they still knock to see if you need the bed made, etc. I told them that I have the sign on the door for a reason. They then called me on the phone from next door to deliver room service because there was a do not disturb sign on the door. Really? Clueless. They then knocked on my door at 2:00am because the sign on the door said to make up the bed.
December 28, 2012
Rated 5.0 out of 5.0 by PeterH Overall Experience
Although the facilities are not outstanding the customer service is. All the staff were extremely helpful and went the extra mile to provide excellent customer service. Nothing seemed too much trouble
December 27, 2012
Rated 3.0 out of 5.0 by Paul60 Used to be a good Hotel
This Hotel need an urgend upgrade, room and specially bathroom is in very bad shape and lots of damages visible. Definitely not any recommended.
December 27, 2012
Rated 1.0 out of 5.0 by TravellingDoc1 Poor water pressure and leukwarm water in shower
The place in few words " A notch above dump" No hot water in shower, poor water pressure. No recognition of PC club status. Staff poorly trained in responding to the cpmplaint. I left the hotel before midnight to check in another. Would never go back there and would not recommend any one.
December 3, 2012
Rated 4.0 out of 5.0 Noises
sorry to tell you there is to much noises from Arabic disco ,
this Noises reach the rooms upsater.... so its very diffecult for the person who have meeting or works next day morning ..
Best Regards for all ...
November 29, 2012
Rated 5.0 out of 5.0 by Foodie67 Comfortable Hotel & Friendly Staff
Friendly, caring, and helpful staff. While I was away on business, my wife was alone and felt safe at this hotel. She took advantage of the free shuttles to the City Center Mall and to the Outlet Mall. She spent some time at the Rooftop Pool and then would order lunch at the Bistro. The bed was very comfortable and the room on the 7th floor was adequate for our needs. The location of this hotel was good. The outstanding feature of this hotel is the employees!
November 24, 2012
Rated 5.0 out of 5.0 by Minafathy Best Place
I have enjoyed my stay in Holiday Inn was really amazing and I have got exceptional service specially from Mustafa and Montaser thy really are very welcomed and are very friendly, definitely i will come back to this hotel, thanks for Mustafa and Montaser :)
November 23, 2012
Rated 5.0 out of 5.0 by musallam dubai down town
I have been a member for more than 10 years, but this hotel was the best i've ever stayed withen the chain from the staff friendly to comfort.
I do recomend this hotel and i will return to whenever i visit dubai.
The only notice i have with priority club is to reward points whenever a member din even if he is not a hotel guest as many other chains do .
November 17, 2012
Rated 3.0 out of 5.0 by aladin Good location but bad facilities
The hotel has a good location but it needs a face lift. The rooms have worn out bedsheets and a bedside lamp in the middle of the twins thus you can not join the beds. The toilets are still using old and outdated fittings, the WC does not flush well.
One place I will not recommend to anyone is the restaurant on the R floor, its terrible. The service s too slow and one could spend over an hour trying to get a meal.
The reception lobby is too tight and poorly litted. There is only one computer at the so call business centre which is an open space by the reception lobby.
November 13, 2012
Rated 5.0 out of 5.0 by Steveski Its the staff that make the difference
If, like me, you stay in a lot of hotels the attude of the staff can make all the difference in the overall comfort and experience. In all my stays at this hotel the level of customer care has far exceeded my expectations for a hotel at this price level. My every need is catered for in a friendly and efficient manner and crucially, with a genuine desire to please.
The restaurant food is only average and perhaps this is one area that could be improved,
October 20, 2012
Rated 4.0 out of 5.0 by lindalin629 Comfortable bed and bad airconditioner
I stayed three nights in the hotel, everything is good at this price, nearby my favor restaurant--AL Safadi. The staffs here are very polite and assistances. The only problem is the room temperature in not able to change, always feel a little hot inside the room. Anyway, I will recommend this hotel to any friends for the business trip in Dubai. Thanks.
October 17, 2012
Rated 5.0 out of 5.0 by bhorerphool Enjoyed Our Stay
It is a very good hotel with easy access to downtown commercial districts incuding airport and METRO.
October 16, 2012
Rated 5.0 out of 5.0 by musallam dubai down town
it was one of the best says for me with priority club during my more than 10 years membership woth priority club, the recieptionest was really co operative and helpful
October 7, 2012
Rated 4.0 out of 5.0 by Hazem323 THANKS
I would like to thank staff at holiday Inn because downtown you can feel that you are between your friends and family, services are good the rooms as well, the front desk guys are very nice specially Mustafa,
Holiday inn is my favorite hotel,,,,, I like it
October 5, 2012