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Rated 4.5 out of 5 by 152 reviewers.
Rated 4.0 out of 5.0 by Good place Its good property except few things- 1. Taxis not available easily & hotel staff was not concerned to help. 2. Dustbins were not cleaned after 1st day & drinking water was also not provided. March 14, 2014
Rated 5.0 out of 5.0 by I liked it. Hotel with a great attitude to the guests - participating IHG Rewards Club 2 minutes walk from the intersection of subway lines. March 13, 2014
Rated 4.0 out of 5.0 by Worth Staying The property is a large one , with good rooms and location at Burjuman Station , Very Convinient location. Staff is good but the last time I checked in the co ordination between the sales and the front office was not there. The payments were made by my office earlier and this was not updated at the counter when I checked in late at night. Of cource the advantage was the IHG membership which ensured the room blockages. March 10, 2014
Rated 5.0 out of 5.0 by So nice I did it twice! I now call this hotel my home away from home. The hotel is very nice, the rooms are great but the real value is in the staff. They greet you by name and make you feel like part of their hotel family. No need to mention anyone by name, they are all great management has done a great job training the staff to ensure you will enjoy your stay. Believe me it shows and the customer service will keep you coming back, as it has me. Oh, the internet is very fast also. I assure you, you will enjoy your stay and please take advantage of the room service. It is very fast and convenient. March 9, 2014
Rated 4.0 out of 5.0 by Spacious room and clean comfort rooms The property is little old but well maintained. Closely located to Metro and shopping places. Staff service is reasonably good. March 9, 2014
Rated 5.0 out of 5.0 by My Favourite This hotel is one of my favorite due to the facilities and location. March 7, 2014
Rated 5.0 out of 5.0 by Premium service Hotell staff really care about you. Really excellent service and follow up on any issue you might have. I enjoyed staying there for the fourth time and will go back, definitely. March 1, 2014
Rated 5.0 out of 5.0 by Very nice. At first time when I arrived, I asked someone who can help me to carry my luggage. However, nobody wasn't coming to the outside, I was waiting for 5 minutes. After that, I complained about this, then they apolozied me very politely, and they served the best service to me when I stayed there. Finally, I was very impressed about their services, and I really satisfied there. Definitely, I will stay there again! February 26, 2014
Rated 5.0 out of 5.0 by Kids loved it I have stayed at Holiday Inn Bur Dubai for business previously and it was great - really convenient location for Metro. This time we had a few days holiday with the kids and they thought it was fantastic. They loved the pool and liked the freedom of the buffet food which they ate lots of. All of the staff were so friendly to them, and we had no qualms letting them sort themselves out. Just around the corner are the souks, the creek and the cultural quarter so plenty to keep everyone interested. All of the staff are so helpful, definately worth staying there. February 26, 2014
Rated 5.0 out of 5.0 by Above expectations Mainly staff service is top notch...location also is convenient February 20, 2014
Rated 4.0 out of 5.0 by Holiday In Bur Dubai Embassy District I like the hotel, but I wished the check in was much easier. February 15, 2014
Rated 4.0 out of 5.0 by Asst. Front Office Manager can make a difference This is the first time I stay in this hotel. I wanted to try it for one night and see how does it stand. Connecting to hotel WiFi was a problem as it asks you too many details on the payment plan ...etc, Even though, it was free. Another problem when I asked for the bell man during checking out as it took him about 20 minutes. To be frank, I was not happy and complained both times to the front desk. Lucky I was that I talked to the same Asst. Front Office Manager both times, One in the evening and second in the morning as if he sleeps there. He was so nice and keen to find quick solution to any problem. I was impressed on how pleasant and sincere he was. He added 10.000 points just to make sure that I will return again to the hotel. For this person only, I will return again and try the hotel once more. Who said one person can not make a difference!!! February 15, 2014
Rated 5.0 out of 5.0 by Fantastic service and great value I stayed here on a business and holiday trip with my family, our request for connecting rooms was met even though the hotel was clearly quite full. All the staff were excellent and gave some of the best service I have ever experienced (I stay in a lot of hotels). Allan at breakfast was especially brilliant and I will be staying there again in place of the Crowne Plaza where I have stayed previously. In the UK holiday inns are often functional,for somewhere to sleep, it's clear in this hotel that they really do value their guests and strive to make their stays very enjoyable. February 14, 2014
Rated 1.0 out of 5.0 by worst experience I had a worst experience of my life. I have travelled across the world and have never seen a hotel room like this...The smoke enters into the room at night and gets filled. I requested for a non smoking room and was told that its a non smoking one. I could hear loud music till 2am and the had to deal with the smell and smoke till 5 am. Informed the front desk with no use. I don't recommend this hotel. February 8, 2014
Rated 4.0 out of 5.0 by good location and great service Personal is very friendly. Clean rooms. Excellent cold/warm breakfastbuffet. Basement-parking. Metro/Bus nearby. February 6, 2014
Rated 5.0 out of 5.0 by great service and customer care excellent wellcome from management and staff. they make priority club count especially the exclusive breakfast. good location, close to metro station February 5, 2014
Rated 5.0 out of 5.0 by Very good first hotel in Dubai I always book Holiday Inn where possible Hotel was very clean, room excellent, they recognised my priority club but didnt get upgrade ! Great location for metro - 150 metres. Staff very good , food & room service good Complained about sky Channel goving fuzzy feedback to room Staff said they would get it checked out and come back to me Never happened but not a real issue. Asked for alarm call morning leaving - never happened but no big deal. Overall great experience and will be back at this hotel. February 4, 2014
Rated 4.0 out of 5.0 by Good place to stay Good welcoming staff. Great location if you are going to use the Metro to get around - right close to the Bar Jurman station. No panoramic views and bit of a building site outside at present. Rooms are spacious and well equipped. February 4, 2014
Rated 5.0 out of 5.0 by great value for money especially the suite good location, close to the metro station. the manager was exceptionally welcoming, we were allowed to freshen up despite arriving before check-in time. the management and all staff especially Eleana made us appreciate priority club. the exclusive breakfast area is a great idea. if you are travelling with your family i highly recommend holiday inn Bur Dubai. February 4, 2014
Rated 5.0 out of 5.0 by Exceptional service It is a relative "small" hotel for Dubai and Holiday Inn, which makes it a lot more friendly and personable. It is now my hotel of choice when staying in Dubai. It is walking distance to the Metro and The Bur Jurman shopping centre. January 27, 2014
Rated 5.0 out of 5.0 by Great place to stay from experienced Dubai visitor Very clean rooms, quiet which is imperative to a restful stay and great food and friendly staff. I would recommend this highly as Ihave been staying in Dubai several times each year since 2004. January 27, 2014
Rated 5.0 out of 5.0 by great experience for the whole family Again we really enjoyed our New Year's vacation stay here and felt already a little bit like home. - Known facility, known faces. If it would be possible this hotel would get from us 7 of 5 points ;-) It's simply not comparable to other good Holiday Inns we already visited. A nice building with nice interior at a "strategic good" place for Dubai tourists: * no 5 min to the subway * no 5 min to shopping mall (currently partly under construction) * across main street an Indian offers fresh juices and shakes - don't miss that! * usually no problem to catch a taxi * just some steps to the Creek But the largest treasure of that hotel is its staff. All of them true kindly, helpful and always open minded for guest's needs and wishes. They make you feel they wait for a chance to support you and do this always with a true kind smile. In stressy situations (e.g. rush hour at breakfast) all of them co-operate independing of any rank to ensure well-being of the guests. Management and staff gave their very best to make also this time our stay an unforgetable one. - Many thanks! We are sure to stay here again also our next time in DXB. January 13, 2014
Rated 5.0 out of 5.0 by Fabulous service always Have always had fantastic personalized service by the staff. Always genuine and proactive, I would like all holiday inn hotels to follow their example. January 12, 2014
Rated 5.0 out of 5.0 by Not for the first time here - and for sure not for the last ! It's always a pleasure for me and my family to come back to this home far away from home and to meet again the staff members, most of them we know already for some years. All of them (from all departments as well as of all ranks) seem to like their job from the bottom of the heart. - So the guest gets the feeling to be really welcome here and to be an estimated individual and not just one room number among others. At our arrival everything was well prepared and our room preferences were perfectly met - special thanks to Mr.Omar! All the small and larger requests during our stay were solved very fast and the solutions they found were mostly more helpful and comfortable than expected. This way to treat the guests is the way to get really satisfied guests who will always like to come back with pleasure. - As we do. A good example for many other hotels ... Many thanks to the whole HI Bur Dubai team for making our stay a memorable New Year holidays vacation ! January 12, 2014
Rated 5.0 out of 5.0 by Excellent service I stayed in this hotel for 4 nights with my friend. I had a great time. IHG Manager Ellen and Amr were very kind. I had 24 hrs free internet service whereas in Dubai most of the hotels charge for the net service....... January 12, 2014
Rated 5.0 out of 5.0 by great experience staying at Holiday Inn Bur Dubai We stayed with parents and a toddler in two rooms for five nights from 30th Dec '13 to 4th Jan '14. We had a great experience, especially the extra attention provided by the staff, despite the hotel being fully booked at that time. The staff was kind to accommodate our request for two adjacent rooms in a quite area (noisy rooms can a much bigger nuisance with a small toddler!!). In addition, they threw in complementary benefits - free breakfast and a high tea occassionaly - for our stay, since they could not provide us a room upgrade (both me and my wife are Platinum members)... breakfast spread was decent, we esp like that it has 3-4 Indian vegetarian items and masala tea - as parents could eat limited other items.. hotel cleaniness, staff courtesies were generally par for a 4-5 * hotel.. January 9, 2014
Rated 5.0 out of 5.0 by Very friendly and helpfull staff ! My wife and myself had very nice days at this hotel. What I want to point out is the excellent service and the always very friendly and helpfull staff. Very comfortable room ( I got an upgrade). Good variety for breakfast and also her staff was really taking care. Overall an outstanding hotel within the Holiday Inn Chain. January 8, 2014
Rated 4.0 out of 5.0 by Good and friendly service My family stayed for 5 nights in Dec 2013 in 2 adjoining rooms. Check-in was slightly slow as 1 room was still being readied but we were well attended to with a welcome juice while waiting. Rooms were clean and well maintained. Staff were friendly. Breakfast was good and in particular Mr. Yamen provided excellent and friendly service for breakfast during our stay. There were also small gestures such as a Christmas cake as we stayed over Christmas. Overall a good and memorable stay. January 2, 2014
Rated 5.0 out of 5.0 COME AS YOU ARE Stayed at this hotel with my family for 4 nights and had a great time. The staff were attentive and the rooms alloted to us were spacious. Good number of TV channels kept the children and us occupied while we were resting. On Monday, the GM invited all the Platinum members to a private cocktail part on the rooftop pool. We met with the management at the party who asked what further improvements can be made from me and also from my Children. Great people. December 27, 2013
Rated 5.0 out of 5.0 by Great Service - the family loved it I visited the hotel at the end of the year with my family. We really loved it for : 1- I was recognised for being a platinum member and was given an option for upgrade and i had to pickthe rooms( great touch never happen to me before to be given an option) . 2- The hotel team are very friendly and very service oriented and will help you in any request with a nice smile and a wiliness to help. 3- The room were clean and great sleeping quality. 4- Got fruit baskets when arriving. 5- Location is good near a tube (subway - metro) station, around 5 min walk. 6- The pool is basic. 7- Breakfast is good quality. 8- I used my reward points and i find the value for the point was great. A great hotel to stay in for active families that like to explore Dubai city.The kids loved it specially when we arrived late on Christmas eve and we found free cake in the room. December 27, 2013
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