Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 909 reviews
86%
Recommend This Property

Ratings Breakdown

909reviews

  • 5 Stars
    524
  • 4 Stars
    202
  • 3 Stars
    79
  • 2 Stars
    58
  • 1 Stars
    46

Staff very accommodating

By

October 17, 2017

club

Booked rooms for my wedding late. They were able to get us in joined rooms with extras down the hall the day of check in. Nice staff. Clean comfortable room/beds. No fridge in the room was really the only bummer.

Read More
Read Less

Wedding stay

By

October 17, 2017

club

Room was clean had everything we needed, fridge, microwave, and keurig

Read More
Read Less

a wonderful experience

By

October 16, 2017

I recommend to book this hotel. its quite near the high way and shopping mall, especial San Francisco Premium Outlets.

Read More
Read Less

Good choice if staying in the area

By

October 14, 2017

Pretty much standard Holiday Inn style hotel, plenty of parking, very pleasant and accommodating staff.

Read More
Read Less

Home away from Home

By

October 13, 2017

I have to stay out town often for work purposes, and this is by far the best, they are always so attentive, if I ever have an issue, no matter how small they always run to resolve it. extremely helpful and friendly staff. They make sure you feel welcome. hands down the best hotel I've been to.

Read More
Read Less

Top of the morning

By

October 07, 2017

platinumelite

Morning breakfast staff and front desk awesome and rooms clean

Nice happy hour too

Read More
Read Less

great visit

By

October 07, 2017

Excellent Customer Service. The lobby staff was great and the restaurant was a friendly atmosphere. Food was great.

Read More
Read Less

Great Service - many beds need upgraded.

By

October 05, 2017

I stay at this hotel about once per month. It's very comfortable and friendly overall. The location is very convenient to BART. The rooms are a bit dated and some are in need of new mattresses.

Front staff and restaurant staff are always excellent.

The restaurant is great and the omelette bar can't be beat for breakfast.

Read More
Read Less

Accessible room, perfect staff experience

By

October 05, 2017

club

As a handicapped, wheelchair user I was so pleased. Room was adequate, rollin shower very accessible with sturdy fold-down seat.
Swimming pool was out-of order during my 4day stay.
Staff was totally professional from desk to maintenance, to room maid.
Breakfast buffet was hot, fun

Read More
Read Less

Better than you would expect

By

October 02, 2017

So cozy and friendly
I don’t like staying anywhere else while in the are
I do Wish that the bar and restaurant area we’re open 24 seven. They have some pretty odd hours

Read More
Read Less

Very friendly

By

September 29, 2017

platinumelite

At the front desk the personnel is really friendly and helpful.

Read More
Read Less

Pleasant stay in Pleasanton

By

September 28, 2017

Super comfy bed and pillows, room was very clean and staff were cheerfull. Will stay again if I need lodging in the area.

Read More
Read Less