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Rated 4.3 out of 5 by 605 reviewers.
Rated 4.0 out of 5.0 by Nice quality and comfort We stayed and the Holiday Inn because of its location and nearness to the Grand River convention center. There was some construction going on, but it didn't affect our stay and will make the hotel nicer in the long run. Our room was near the elevator, which was nice for convenience, but a little noisy. The beds were super comfortable! June 25, 2016
Rated 5.0 out of 5.0 by Quiet Was their for just one night but was very pleased with the staff and room. Bathroom was very attractively set up and furnished . Easy parking available. June 22, 2016
Rated 4.0 out of 5.0 by Beautiful hotel with rude customer service I love Holiday Inns! However this time I found the staff to be abrupt and rude. I am a state of Mn employee. Your rate on your website states "State Employee - US". I have never had a problem with any other IHG hotels receiving the discount. Your rate type is very misleading. I should have read the "I" but I thought it was information about the room itself. Jeremy at the front desk was more than happy to slide my id across the desk to me and charge me double on both rooms. Beautiful hotel but rude service. June 20, 2016
Rated 5.0 out of 5.0 by Great place to stay We enjoyed our stay .Everything was up to our expectations. June 11, 2016
Rated 4.0 out of 5.0 by Pending charges Communicate pending charges to the customer. It is very stressful to see a pending charge on your account when you already paid a large sum of money for the hotel room. June 8, 2016
Rated 5.0 out of 5.0 by Great place to stay! Clean room! Great bar/ bistro. Nice staff. Good value. June 2, 2016
Rated 4.0 out of 5.0 by Easy access from highway With a last minute request - the hotel was very accommodating in making arrangements for a room. Hotel staff was very informative and friendly. Did not use any of the amenities that the hotel offered but will try on our next stay. The only thing that was a little inconvenient was trying to park in the garage other than on the very top level. There was a massive dumpster sitting at the bottom of the exit ramp that made it difficult to exit. June 1, 2016
Rated 1.0 out of 5.0 by Stay elsewhere! This has to be the worst Holiday Inn ever. Looks good from the outside but what a joke. The elevator's are filthy. The ice machine on the 5th floor does not work. The ac in my room could not keep up so we could not get a decent nights sleep. For what they charge this place is a joke! May 31, 2016
  • 2016-06-29 T23:05:33.349-05:00
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