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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 605 reviews
91%
Recommend This Property

Ratings Breakdown

605reviews

  • 5 Stars
    392
  • 4 Stars
    113
  • 3 Stars
    55
  • 2 Stars
    25
  • 1 Stars
    20

Great service, not so great facility

By

July 19, 2017

Upon arriving at 6 p.m., our room was still not ready. Most of the guests were in this same predicament and the lobby was packed. Front desk staff was very professional and courteous, doing all they could to improve the situation. Our room was discounted and we were offered beverage credits, not that we could get to the bar because there were so many of us! We went to our concert at the adjacent Arena and checked into the room very late that night to find our air conditioner did not work. After some time, they were able to find another room for us and we switched. New room was nice and cool, but no comforter on the bed, so we froze all night. The hotel was very loud in the morning with guests and housekeeping staff. The breakfast buffet which is usually free at other Holiday Inns costs almost $12 each here and was not worth it. It is very convenient to the Infinite Energy Center, but you would be better served to stay at a nicer hotel and commute.

Also, there were no stairs from the ground floor so you had to take the elevator to the second floor before you could access the stairwell. The elevators seemed like they were going to break down at any moment. I did not feel very safe.

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Good Hotel

By

July 18, 2017

club

Excellent accommodations. Everything was well maintained. No complaints

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Comfortable Bef

By

July 18, 2017

club

Not worth the money paid! Charged so much more because of concerts playing at the Gwinnett Crnter!

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Great Hotel

By

July 17, 2017

club

Very nice clean comfortable room. Pretty landscaping , and friendly staff.

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Hard beds and Pet hair

By

July 17, 2017

club

Pet hair everywhere!!! Only stay here if you want to sleep on a hard mattress and don't mind pet hair coming out of the dusty airvents. Stains on the bed skirts and pet damage to the furniture.

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Great place to stay!

By

July 17, 2017

platinumelite

I had to reset the air conditioner a couple of times before it started to cool the room. When we arrived, the temperature rose to 80 degrees but soon cooled down.

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Convenient

By

July 17, 2017

club

Close to a Infinity Arena for Paul McCartney concert.

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Lovely hotel!

By

July 17, 2017

platinumelite

Staff friendly and very helpful! The location was wonderful, right next to Infinite Energy Center, also Sugarloaf Mills mall and other restaurants are not far. The area shuttle was a great feature and driver was awesome! Room was spacious, quiet and clean. Great stay overall!!

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I'm not high maintenance but......

By

July 17, 2017

There were numerous issues which began with finding the property and I have GPS. The hotel sits back in with numerous professional buildings inside a winding park area. Holiday Inn could put signage up front after you turn off Sugarloaf Parkway. Without a passenger it's difficult to navigate the traffic and locate the hotel across Sugarloaf Parkway especially after a long, tiring drive. This happened to us and the friends we were meeting up with.
Room issues included-toilet seat that shifted with the slightest movement.

Ice machine on 6th floor was broken. Had to travel down (usually) 3 flights of stairs to find ice.

The tv screen would go one fourth crazy static at times.

The cleaning staff didn't come in to make beds or change out towels. I understand the "green" aspect of not changing the linens-but am used to the bed being made up, towels refreshed-if needed and room being tidied.

When asking simple questions about close proximity things (i.e.) bank, grocery store the front desk clerk had to "google" it. I have that capability myself. These places were 0.5 mile away.

The bright spot of our stay was the breakfast area and our waiter. He was SO pleasant and accommodating to ALL the guests on both of our breakfast mornings there, it almost made me forget the rest of the issues. He started our day off right!

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Good place, near infinite energy center.

By

July 15, 2017

club

Enjoyed our stay. Very nice property. A little expensive.
Convenient to infinite energy arena.

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Nothing fancy but de ent, great staff

By

July 15, 2017

club

Includes basics you need for a good stay, room clean, service and staff excellent, good location, free lsundry, no free breakfast and lack éd variety, good location

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Nice stay

By

July 15, 2017

club

Stayed in Atlanta on our way to another location. The room was clean and comfortable.

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