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Rated 3.8 out of 5 by 277 reviewers.
Rated 4.0 out of 5.0 by First Stay HI Eagan The hotel was rated higher than I expected on line, I generally agree wit htthe rating except for the rooms which are a little dated and worn. March 23, 2015
Rated 2.0 out of 5.0 by Beware of Shuttle Service Times I specifically booked this hotel for it's park and ride features to save money on parking during a long vacation. I had a flight that departed at 5:10 am from the airport and was not told until after I had settled in and requested a shuttle for the following morning that the shuttle did not start running until 4 am. With how busy the MSP airport is I did not want to risk not getting through baggage check and security in time to catch my flight. So despite paying more for the park and ride feature, I had to arrange my own ride to the airport in the morning. March 17, 2015
Rated 3.0 out of 5.0 by Smoking and poor service. I gave the front desk a Priority Mail envelope and asked if they would give it to the postal carrier. They said sure. Three days later I checked the tracking information. It wasn't received by the post office. I went back to the front desk and asked them about it. They looked for it, and after ten minutes of searching they found it. It was critical paperwork for my job. It ended up being three days late. Secondly, on two separate occasions I reported to the front desk that guests were smoking in the stairwell by my room. Nothing was ever done about it. March 10, 2015
Rated 5.0 out of 5.0 by Everything was great. Will stay here again when time/business allows. Everything was wonderful and helpful, especially the hotel staff. Thank you. March 10, 2015
Rated 4.0 out of 5.0 by great service My stay started with a friendly greeting from the front office staff. The room was clean and warm(its cold where I was!). The person who brought my room service meal was nice and efficient. I enjoyed being able to relax after the flight in, just watch some TV. Overall a great stay! March 10, 2015
Rated 2.0 out of 5.0 by Bad experience I checked in and got to my room at about 4:10. I was going to meet a friend for dinner at 5:00 just down the street at Granit City. I called for a shuttle and was told that it would be 7:00 before they could have a shuttle for me. My friend was at a different hotel and asked the driver if he could pick me up from the Holiday Inn. Thankfully he did. Sleep at the Holiday Inn is not good if you are a light sleeper. You hear planes coming over at 4:45 every morning. I got a cooked breakfast the next morning, not the buffet. I found a hair in my food. Thank you so much for not charging me for the breakfast. It is too bad that this hotel is so poor now. They used to have excellent customer service, especially when it came to the van service. John was an excellent customer service example when he was there. March 9, 2015
Rated 2.0 out of 5.0 by Disappointing shuttle service The shuttle driver would not wait a few minutes while I checked out and paid for my parking. He left and I had to quickly get to alternate parking and airport shuttle. My own fault as I should have gotten there earlier, but the uncaring attitude of the staff surprised me. March 9, 2015
Rated 4.0 out of 5.0 by Short staff All was good accept lack of wait staff in lounge/restaurant. I found myself tired after a long day and did not want to travel out for dinner on a cold night. Unfortunately, the staffing was VERY inadequate in the lounge/restaurant. It was apparent they had a maintenance man delivering food from the kitchen - NOT APPEALING. Although the bartender was very apologetic and working hard, there was no way she could keep up! I had to leave after 20 minutes without even being able to place a food order. I truly hope that was just a bad day... I'd hate to have to find another hotel to stay. March 9, 2015
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