Rated 3.9 out of 5 by 310
Rated 5.0 out of 5.0 by tanadex Wonderful stay
Holiday getaway with family
Excellent reception and bar staff eager to meet your every need.
Much recommended hotel
August 1, 2015
Rated 3.0 out of 5.0 by Ligelis Do what you say you'll do!!
The good, lovely hotel and rooms really comfy
The bad, I was over charged so wrote a complaint to which I was refunded but told when I arrived that their would be a complimentary bottle of wine in my room, which there was not, so kind of felt like that side of customer service wasn't kept as working in customer service myself if I say I'm going to do something then I do it!
Also we made a booking for an evening meal at reception and asked for 5.30 to which the receptionist said would be fine but then when we got down we were told that meals don't start until 6pm so kind of disappointing
Overall a comfortable stay let down by some customer service issues!
July 30, 2015
Rated 4.0 out of 5.0 by Minor Room upgrade work poor
The strong smell of paint means the room (115) room has obviously had a recent makeover. But the quality of the paint work and the fact that there is spilt paint on the bathroom floor show poor workmanship. There is also a large gap above the toilet flush which again show poor quality. Its great to see that the hotel is making an effort to revitalise the rooms but if the quality is poor then it defeats the point.
July 27, 2015