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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 1295 reviews
91%
Recommend This Property

Ratings Breakdown

1295reviews

  • 5 Stars
    664
  • 4 Stars
    415
  • 3 Stars
    129
  • 2 Stars
    60
  • 1 Stars
    27

Accommodation, location, service and staff were all excellent

By

26 July 2017

club

We were at the Zoo for a function and stayed the night in the hotel which is right next to the zoo. Although slightly expensive it was an excellent experience.

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Excellent Stay

By

25 July 2017

platinumelite

The hotel was excellent with very friendly staff. The Food was superb and it was an excellent hotel to stay

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Good location and ample parking

By

23 July 2017

club

Good hotel for getting into town and the Zoo. Cool Jade Chinese restaurant across the street excellent.

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Beautiful views

By

21 July 2017

club

Convenient location for business meetings. Room was on the small side but had a wonderful view.

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The hotel is outdated, vile odor from bathroom

By

15 July 2017

platinumelite

The hotel is old, outdated and vile odor from bathroom. I have to change the room 4 times. Staff are very helpful. I will not recommend based on my experience of my stay.

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Very impressed by the service provided at dinner

By

15 July 2017

A friendly and clean, well run Hotel very conveniently sited for easy access to the city.

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Lovely hotel

By

14 July 2017

club

Lovely hotel with friendly staff and good customer service.
Facilities were really good and I loved the swimming pool and spa.
The only criticism is that the bathroom was very small and the bath needs a refurbishment.

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Weekend break in Edinburgh

By

14 July 2017

platinumelite

Excellent hotel with good bus routes into Edinburgh. Nice pool for morning swim followed by a good breakfast.

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Very nice hotel

By

13 July 2017

Stayed here as other half had a meeting at the hotel, I went along for some retail therapy. Hotel is big, plenty of parking as it shares part of car park with Edinburgh Zoo (in the back garden). Easy access into Edinburgh by bus, takes about 15-20mins

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Welcoming and well run!

By

13 July 2017

club

I had a minor problem with online booking. I phoned the hotel direct and they were friendly and helpful and sorted it right away.

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zoo visit

By

12 July 2017

club

friendly staff food was really nice room was good and the zoo was just next door so it was perfect for my visit

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Comfortable stay

By

12 July 2017

club

Hotel was clean and had good facilities. Staff were friendly and helpful.

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