Rated 4.3 out of 5 by 778
Rated 4.0 out of 5.0 by Yvonne27 Great service
Outstanding customer service by the reception staff who really saved the day for us.
August 26, 2015
Rated 5.0 out of 5.0 by merlin67 Great staff
Always very welcoming - the team are very friendly and helpful. Great quality of rooms - nothing is too much trouble for anyone in this property! Highly recommend
August 25, 2015
Rated 5.0 out of 5.0 by Lauren1912 Excellent experience overall, cant wait to return!
Myself and my fiance spent the night here as part of our anniversary trip. We purchased the advanced payment dinner, bed and breakfast rate. The food was outstanding, the menu has something for everyone and the staff were so helpful. Our room was spacious and comfertable with everything needed for a comfortable and relaxing stay. Our toilet had a leak in it unfortunately but as soon as we raised this with reception we were offered an alternative room and complimentary chocolates and water as an apology for any inconvenience, which there really wasn't any caused! Overall, a fantastic, relaxing and welcoming experience and we are planning to return to Edinburgh soon, where we will definitely be booking to stay at this hotel again! Many thanks to the staff for being so accommodating during our stay.
August 24, 2015
Rated 4.0 out of 5.0 by Norrie08 One night stay comfortable but noisy
Lovely room and location. Staff very helpful and courteous. Only problem we encountered was that the room was noisy we could hear the people above us very clearly. When they walked it sounded like a heard of Elephants on the move.
August 20, 2015
Rated 4.0 out of 5.0 by gill41 Excellent location
Good hotel, with good location if visiting the zoo, and easy access into the city centre via bus/taxi. Restaurant has lovely outlook. Is a busy hotel, with some big groups staying but was generally well managed to accommodate this. Is expensive in my view - however it was peak time with the Tattoo, and the Festival on.
August 19, 2015
Rated 4.0 out of 5.0 by B42D42 Relaxing break
Great room and view, enjoyed the relaxed atmosphere and facilities.
August 19, 2015
Rated 5.0 out of 5.0 by Dnorth Nice views, good food, good rooms
Stayed in the holiday inn next to the Zoo as we were spending the day there as a long holiday for me and my other half.
Found the room to be in amazing condition, very clean and nicely decorated, the facilities provided worked very well and were nicely presented.
Bathrooms came stocked with the required items we needed if we forgot them as well as the ability to call up for any spare items that may of been forgotten free of charge.
The food was great especially the room service, asked for a medium rare steak and that's exactly what I got! Breakfast was also great with a nice varied selection on offer for all guests.
August 18, 2015
Rated 5.0 out of 5.0 by srossab22 Everything you need
Very friendly hotel with everything you need.
Great food, a gym, pool, sauna and tidy rooms.
August 17, 2015