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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 1389 reviews
93%
Recommend This Property

Ratings Breakdown

1389reviews

  • 5 Stars
    830
  • 4 Stars
    408
  • 3 Stars
    88
  • 2 Stars
    37
  • 1 Stars
    26

Frendly staff

By

December 09, 2019

platinumelite

Had a one night stay recently while visiting family. The reception staff were very friendly and explained everything very well and IHG recognition was excellent. The room was spotless and in good condition and you get some fantastic views of Edinburgh from this hotel. Only small complaint was dinner which was average but breakfast was better with a good variety. Would definitely return to this hotel and it has free parking also.

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Nice hotel off city boundary

By

December 06, 2019

I liked my stay at holiday inn. It met my expectations and its very near a supermarket and KFC

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Overall average

By

December 06, 2019

The rooms and bathrooms are really clean but look abit dated the bed comfort was average the breakfast is really good and a lot of choice but could do with starting abit earlier than 7.30am the down side for me was parking had to keep driving around until you got a spot

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Staff

By

December 06, 2019

club

Good reception and h/k staff. Breakfast food good. Staff could be more attentive. Room clean just needs some TLC.

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Overall impression.

By

December 04, 2019

My daughter and I have stayed at the Queensferry Road Holiday Inn Hotel a few times and feel quite at home there. The view is amazing and the shopping centre across the road is very convenient.

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Disappointed

By

December 03, 2019

Arrived, booked a taxie for following morning for hospital stay, staff forgot to book, was late for my appointment,
Complained about heating, was told someone would come and check, waited 2 days,
I went done 3rd morning and asked for a heater,
Very disappointed!!!
Water condinsation dripping of window, coldest
Experience I have ever endured in an hotel stay,
It was November, but surely heating should be set for winter months,

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Friendly helpful staff

By

December 03, 2019

Lovely hotel, friendly staff. Always offered an upgrade when possible. Always happy to help if ever complained about anything. Would recommend to others

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Edinburgh stay

By

November 29, 2019

club

There were 6 of us on a family holiday and the staff were so nice and helpful thru checking in and the entire stay plus the food was great along with the wait staff . I’d recommend this hotel for anyone visiting Edinburgh

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Comfortable beds but dated facilities

By

November 28, 2019

club

We had 5 night stay in mid November 2019.

Services were variable during the stay.

Staffs did not replenish toilet tissues when they cleaned the room. I went to the reception to inform this as there was no room service/house keeping available on the phone at that time.

The reception lady advised that she would be sending someone very shortly as there was no toilet tissue available! We waited more than an hour and rang the reception again. The gentleman who answered my call told me that the previous lady went home and she did not tell anything to him regarding this matter ! The gentleman was very apologetic and came to my room with toilet tissues within few seconds!

The reception lady's service was totally unacceptable to us.

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pops

By

November 27, 2019

No complains as room; cleanliness, upkeep all in good condition-very handy as close to the venue we needed to be although pubs are scarce

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Great stay

By

November 27, 2019

Fabulous hotel all round - great location room breakfast and staff .. would defo stop again

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Fine place

By

November 26, 2019

As your expect, nothing g more, nothing less so decent experience

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