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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 666 reviews
85%
Recommend This Property

Ratings Breakdown

666reviews

  • 5 Stars
    372
  • 4 Stars
    161
  • 3 Stars
    59
  • 2 Stars
    41
  • 1 Stars
    33

Park and Fly

By

January 13, 2018

The hotel was great and clean. Park and fly needs a little work. We were guaranteed to have park and fly service within the booking which did not happen. On December 27 we were told by the gentleman working the front desk that the driver didn't show up to work and the hotel paid for our taxi to the airport which made us arrive 40 minutes later than expected. Upon arrival back to the the hotel we were instructed to call the hotel to receive shuttle service back. On January 3rd we contacted the hotel and was told the shuttle would be at a certain gate within 20 minutes. 40 mins later I called the hotel to listen to a phone that was non stop ringing without any answer or voice mail. 10 minutes after that I called again to receive no one answering a phone again. We got a taxi which cost us $28.00 for a 15 min ride back to the hotel. When I arrived to the hotel with the receipt I asked to speak to the manager. I was greeted by a gentleman who was playing on his cell phone in the office. I told him our situation and he told me that his phone has been ringing all night, which I witness not a single ring as we were standing there taking with him. I was told to speak to a manager on a different date, because there was nothing he could do at the time we were there. At this point I decided to leave and return home.

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