Rated 4.2 out of 5 by 326
Rated 2.0 out of 5.0 by Chips06 Will not return
I stayed here earlier in the year and I have been to several Holiday Inns since, I will not be returning here.
Upon arrival they could not find the reservation of the gentleman in front of me. This took awhile and there was a lot of back and forth. When I approached the counter- they had my reservation wrong. Although I showed them the reservation on my phone, they insisted the room they had was the room I booked (I booked a 1 bed King Jacuzzi, they had me in a 2 bed Queen standard). After they sent us to the wrong room (after agreeing to place me in a nicer suite for a rate more than I had booked, but less than what was usually offered), the keys did not work. My husband and I spent 3+ hours switching rooms for various problems (Jacuzzi was not working, Air not working, TV not working). The younger staff members (recent HS grads/college students) tried to be accommodating, but the manager could care less and overall the customer service just was not there.
The breakfast was nice and served in their restaurant which made it nicer than your standard paper plate Holiday Inn breakfast. The servers in the restaurant were also very pleasant. All in all, there are better IHG hotels in the area.
June 27, 2016
Rated 5.0 out of 5.0 by debnaper Very Clean
The rooms are very clean and spacious. We were very surprised when we walked in; nice and inviting. The staff is very friendly, didn't have to wait at all. There is also plenty of parking spaces which is nice. I hope to come back again.
June 23, 2016
Rated 4.0 out of 5.0 by JMZ50 courteous and helpful employees and great room
all employees were very courteous and nice and very helpful with questions about the area, The room was clean and very comfortable. I have already recomended this hotel to my friends who are going to a wedding in the area in the future months
June 21, 2016