Rated 4.2 out of 5 by 225
Rated 4.0 out of 5.0 by Rick_Toni Great rm and service, but.....................
They upgraded us to the Ambassador Suite, great room, but for that type of room I suppose there are certain things you would expect. Example, I don't want to look up while in the shower to see the air vent COMPLETELY covered in dust, nor do I want to see mold directly in front of me on the wall. The housekeeping needs a little more training in my opinion. My wife use to come and stay here before we were married to visit her son. She also used to work at a IHG brand for 7yrs and 3 of them she was the Front Desk manager. Sometimes you can overlook things and that's why we didn't complain. Paulo was just the best, he really took care of us and housekeeping did what we asked. We will stay again, nice area, nice staff, nice hotel, the bathroom is MY ONLY COMPLAINT. I hope that this does Not get the hotel in trouble nor discourage anyone from that room. Just pay a little more attention to DETAIL. Thank you
September 30, 2015
Rated 5.0 out of 5.0 by JillBill Excellent staff and a good night's rest
This was my first business trip to Michigan. The location was EXCELLENT, the staff was friendly, the room overall was extremely comfortable. I also appreciated the temperature of the water in the shower and the shower pressure. I was pleasantly surprised!!!
September 21, 2015
Rated 5.0 out of 5.0 by Wish4More A Pleasant Suprise
We came in late after travel delays and the front desk clerk was one of the nicest people I have met. She was quick efficient and kind.
The hotel staff in general were some of the nicest people I have ever run across in my travels and always had a smile and asked if there was anything I needed.
The breakfast bar was not included in my room fee since I was using points to stay. And I felt that for what I paid, I could find better value elsewhere. (There is an amazing little breakfast place down the street called The Wicked Table). With that said, the wait staff were still kind and accommodating.
The room was clean and nice. I wish they would offer lamps with plugs at the base. While they did have a bedside alarm clock, most of us now use our phones. Having an easily accessible port to charge a tablet or a phone is a must.
The overall hotel just had a nice feel and I liked my stay there.
There only detractor is the coffee. If you are a coffee lover, then do not use the in-room coffee maker. the coffee in the lobby was decent, but the in room coffee was some of the worst I have had.
Overall, I would stay at this location again and probably will.
September 17, 2015