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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 843 reviews
82%
Recommend This Property

Ratings Breakdown

843reviews

  • 5 Stars
    461
  • 4 Stars
    183
  • 3 Stars
    92
  • 2 Stars
    59
  • 1 Stars
    48

Friendly staff, Great Service, Clean Room!

By

March 27, 2017

club

My wife, 2 y/o and I stopped here for a night on the way to SC from NJ. The staff was extremely friendly and informative. The hotel and rooms were very clean. We were provided with a free breakfast that was delicious. The pool was fantastic. I would definitely stay here again!

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Billed me twice

By

March 26, 2017

Hotel billed both my travel card and my personal card that was on file with IHG for the same stay. IHG verified the error but said that the hotel would have to reverse the charge at their location since there was no record of the second transaction in the IHG system. After three attempts to call he front desk and 15 minutes on hold, I finally just called one of the credit card companies and just contested the charge. Much easier than trying to explain to the hotel what they did. Other than that, the hotel is a good value for the price. The restaurant (especially breakfast) is a plus, offering great service at a great value. I've been staying at this property regularly for over 10 years. They are always friendly and helpful and working to modernize the facility, but the same or similar errors over time.

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Great hotel

By

March 25, 2017

club

Wonderful place to stay! Great customer service, friendly staff, clean rooms, great breakfast selection! Total relaxing experience!

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Great Hotel

By

March 23, 2017

club

My stay was great the bed and pillows were extremely comfortable. The room was clean and I felt safe seeing the security on the premises. I would definitely recommend this hotel to anyone who is looking for a nice cost efficient hotel room.

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Never again

By

March 21, 2017

This hotel needs a serious remodel and upgrade. Dingy rooms no hot water , poor internet service and a cranky hostess for breakfast were just some of our experiences. The pool was clean but there was a wedding reception going on in the same area! Awkward!

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Comfortable Stay and Dog was welcomed.

By

March 21, 2017

club

This is the second time I've stayed at the Holiday Inn in Fayetteville. I like stopping there because dogs are welcome and service is great. The one thing I would mention was that I thought the price for the dog was high.

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Fayetteville Holiday Inn

By

March 20, 2017

This hotel was of average cleanliness, but definitely needs updating. My room was on the 2nd floor and there was no accessible elevator. I had to haul my bags up the stairs to my room, which was very inconvenient. I would recommend staying in another hotel in Fayetteville. The only reason I stayed was because the Holiday Inn Express in Dunn, NC has changed to another hotel chain and I prefer to stay in Holiday Inn Express whenever I travel for work. I was disappointed in this hotel and hope that another Holiday Inn Express opens up along that section of I-95.

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standard conditions at this Hotel

By

March 20, 2017

platinumelite

-internet connection speed very slow and limited through out the night

-shower drain slower then desired

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Great service

By

March 20, 2017

club

Friendly staff comfortable beds , clean room and hotel , restaurant on site ,

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Reasonable property, nice customer service

By

March 19, 2017

club

Dated property but very good customer service and very good food (dinner and breakfast)

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Cheap hotel but you get what you pay for

By

March 18, 2017

Fitness center is a joke and none of the machines work. Rooms are dirty and the front desk can be horribly slow depending on who is working.

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Comfortable stay. Clean room. Quiet.

By

March 16, 2017

club

Stayed 2 nights. Clean room, quiet, friendly staff and good breakfast. Can't ask for more.

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