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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.1

based on 906 reviews
80%
Recommend This Property

Ratings Breakdown

906reviews

  • 5 Stars
    464
  • 4 Stars
    209
  • 3 Stars
    101
  • 2 Stars
    84
  • 1 Stars
    48

rules

By

December 11, 2018

club

we stayed here to be closer to the Polar Express train, and because our kid likes to swim. Our first night was decent. We got to go swimming. The room could have been cleaner, the beds more comfortable. You have to pay for breakfast. We left and went to the train. When we came back from the train we went swimming again. Then the party started. Upon check in we signed a paper saying we wouldn't have more than 5 people in our room and wouldn't be a disturbance. I assume these people did too. They got a room right on the pool. Adults left their sliding door to the pool open and kids just kept coming. Our kid is still learning to swim so we decided to leave. We went to eat, then our kid watched out the window (overlooking the pool) waiting for it to clear out a little so she could swim again. Well an hour or 2 past and there were still 20 people in the pool so we decided to cut our losses and check out (we only live 50 minutes from the hotel). When we checked out we did calmly explain the situation, didn't cause any trouble and didn't ask for the situation to be dealt with. They weren't doing anything wrong besides the abundance of people coming through one room. The counter staff understood and refunded our money for that night.

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