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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.1

based on 456 reviews
80%
Recommend This Property

Ratings Breakdown

456reviews

  • 5 Stars
    245
  • 4 Stars
    95
  • 3 Stars
    49
  • 2 Stars
    42
  • 1 Stars
    25

Hotel Rooms in poor condition

By

May 25, 2017

I booked three rooms for one night, for my wife, family, and friends, two rooms with points and one room was purchased. My wife called me with disappointment upon arriving to their rooms. The rooms were in very poor condition. The worst issue was the surface mold in the bathrooms of the rooms. The entire room smelled stuffy and moldy which made the stay very uncomfortable.
The carpets were very dirty, the ladies needed to put socks or shoes on immediately after showering in order to keep their feet clean.
The shower door was broken in one room. My wife informed desk clerk of issue. It was not resolved during the stay
Wall papering was actually taped up in places with masking tape.
As a Spire Elite IHG member, I stay in many various locations around the US and have never experienced conditions for an IHG location this poor.

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Good hotel but over priced

By

May 24, 2017

The hotel was great! Only one person at the front desk to check people in (there were 5 people waiting). Very clean! Don't like that breakfast wasn't included, the price was a little ridiculous only paid it because my husband refused all other hotels.

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Had to pay for my own taxi to the airport

By

May 24, 2017

platinumelite

The van was not there at the scheduled departure time from the hotel and won't be back for 40 min. I cannot wait that long. 'Don' the manager told the staff to tell me that I had to take a taxi and pay for it myself. Unacceptable. Never had I ever had to pay for my own taxi due to the hotel incompetences.

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Decent Value for a fair price

By

May 24, 2017

This hotel is of fair value for its location, Right in the heart of northern Kentucky's business district as well as being close to the shopping district. Reasonable new'er facility at a compatible price, Less'er hotels in the area are priced at about 10% more. So yes I would definitely recommend this hotel to colleagues

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Well Maintained Property in Cincinnati Airport Area

By

May 23, 2017

Nicely maintained Full Service Holiday Inn in the south Cincinnati airport area. Easy on/off freeway access. Clean rooms and bathrooms. Close to several restaurants, many of which are open late. Friendly staff for check in. Comfortable bed and pillows - lots of nice, fluffy pillows and several television channels.

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na

By

May 22, 2017

platinumelite

great.............................................
.......................................................

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清潔な客室、良いサービス

By

May 21, 2017

platinumelite

客室は清潔にされており心地が良いです。
ベッドには硬さの異なる枕が2種類あり、
その日の気分で選べて、快適な睡眠が得られる。
エントランスにKEURIGでコーヒーが飲める。

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Nice Hotel

By

May 21, 2017

platinumelite

I've been at this hotel for the past 8 weeks, staff are friendly and rooms are clean. Everyone knows me there now and treat me as a friend more then a client.
Nice place to stay....I recommend it...Too bad there are no Suites....

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Odor in room

By

May 16, 2017

club

Requested non smoking. Room smelled of smoke. Hotel personnel said that the room could have been a previous smoking room. Now hotel is nonsmoking.

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Great Service!

By

May 15, 2017

platinumelite

Thouroughly enjoyed my stay! The room was spacious and comfortable. Staff was pleasant and kind. Fantastic restaurant and bar.

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Poor service and poor experience

By

May 12, 2017

club

Really disappointed with my stay. My schedule was so busy that it didn't leave me time to speak with front desk person. I have never been disappointed with a stay at Holiday Inn until my stay in Florence. I sensed the front desk lady would have been disinterested anyway based on my check in which was slow.

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pleasant experience

By

May 10, 2017

Friendly staff' clean rooms , well run establishment I highly recommend for your next stay in Florence

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